Vacant job

Are you our new star with a sense of service and solutions?

Sokigo is looking for a product specialist to join our customer service team! 

We are looking for someone who is driven by helping others, has a good technical understanding, and enjoys solving problems. In this role, you will support our customers in using Evolution, our system for digital document and case management.

Sokigo is a market leader in operational systems for municipalities, authorities, and companies. We are part of Addnode Group, one of Europe's leading groups in digital solutions. At Sokigo, we are passionate about creating smart IT solutions that simplify everyday life for our customers. We are a growing company with short decision-making paths and a culture where innovation and collaboration are at the center.

As a product specialist, your main task will be to strengthen our team for Sokigo's in-house developed solution for document and case management. Currently, the customer service team consists of 17 employees who work together to deliver high-quality service to our customers.

Your responsibilities:

• Act as a problem solver in close dialogue with customers - both via phone, case management system, and remote connection.
• Connect to customers' servers via various types of VPN solutions to analyze and troubleshoot their system environments.
• Familiarize yourself with different business processes and configurations to understand how the customer uses our solution.
• Work with a complex and extensive system where each day presents new questions to delve into.

The position offers a varied, interesting, and developing job – where you constantly acquire new knowledge along the way.

Who are you?

To be successful in this role, we see that you:

• are comfortable having direct contact with our customers and are motivated to make a real difference in their daily lives
• are results-oriented and have a strong drive
• have good collaboration skills
• enjoy solving problems
• have a natural sense of service
• like troubleshooting, analyzing, and finding patterns
• are a quick learner, curious, and not afraid to ask questions or experiment
• can express yourself clearly in Swedish, both orally and in writing

It is an extra merit if you have:

• experience with the product Evolution
• general IT knowledge – preferably combined with experience working in various systems and technical environments

Does this sound like an enticing challenge? Don't hesitate - apply for the job today!

Other

The location for this position is primarily our office in Sundbyberg. Start date by agreement. 

We apply a probationary period. Work samples may occur.

As a routine, we always perform background checks on potential candidates.

Selection is ongoing. To create a fair and accurate recruitment process, we use personality and aptitude tests in our selection.

As the role involves significant communicative and educational responsibilities towards our customers, it is a requirement that you express yourself well in Swedish, both verbally and in writing. Therefore, we ask that you send your application and all documents in Swedish.

We kindly ask recruitment agencies not to contact us.

For more information about the position, please feel free to contact:

Tony Roms, Customer Service Manager, tony.roms@sokigo.com (mailto:tony.roms@sokigo.com)