Vacant job

Are you fluent in Danish? Do you want to work in a fast-paced customer-oriented role? Are you a structured problem solver who enjoys helping people?

Then you are the one we are looking for!

Assistansbolaget is now looking for a rescue operator for our Danish rescue center. The role involves helping customers who need roadside assistance over the phone. You will lead and allocate tasks in a solution-oriented manner and follow up on tasks through the company's management system until the assignment is completed and the customer has received the help they need.

Your responsibilities include:

• Receiving incoming calls in Danish
• Case management and traffic control via state-of-the-art IT systems
• Problem-solving of various kinds related to roadside assistance
• Leading and distributing work to tow truck operators across the country
• Following established processes, scripts, and procedures

This is what we are looking for: We are looking for someone who is fluent in Danish and is service-oriented, stress-resistant, and independent in their work approach. It is also important in this role to be a problem solver, and you should have a genuine interest in helping customers to deliver the best customer experience. We see that you are a high-performing individual motivated by working towards goals and results.

To fit into the workplace, you should be calm, communicative, and solution-oriented. You enjoy customer contact and can easily adapt to different customers' needs while purposefully leading the conversation with the customer.

We offer: You will work in an open office environment alongside other ambitious and engaged colleagues. Together, you will participate in a very exciting growth journey, where you will learn and develop, work in state-of-the-art systems, and have the chance to deliver first-class service to our customers every day.

You will receive a fixed salary and a variable part based on incentives, where you will be measured on efficiency, clarity, sales of completed tasks, as well as quality and customer service. You will work in our offices at the top of Prismahuset in Oceanhamnen in Helsingborg, with stunning views of Öresund as a backdrop.

Your qualifications:

• Completed secondary education.
• Fluent in Danish, Swedish, and English, both spoken and written.
• Good IT skills and quick learning ability.
• Interest in vehicles is a plus.
• Service-oriented, stress-resistant, and independent.

Experience from a similar role is an advantage, but not a requirement. You will receive training in task management on-site.

Employment conditions: The position is based at our office in Helsingborg, and shifts may occur during office hours, evenings, and weekends. The salary consists of a fixed base salary plus a commission based on performance.

Does this sound like a job for you? Apply today! Selection is ongoing.