Vacant job

Do you want to work for one of Sweden's fastest-growing companies in furniture and home decor online? Are you passionate about customer service and helping people? Do you love furniture and home decor? At the same time, do you enjoy working administratively? Then you might be Sleepo's new customer service star and should apply today!

About Sleepo

Sleepo is a leading online retailer of furniture and home decor with sales in Sweden, Norway, Finland, and Germany. We offer over 15,000 products from a variety of well-known brands as well as our rapidly growing own range. We are a passionate and ambitious company that provides customers with a first-class shopping experience with a competitive customer offering.

About the position

The role involves responsibility for the entire customer journey where you deliver a first-class customer experience to our customers. You will answer customer inquiries via phone, chat, and email, helping customers with everything from product questions, delivery issues, and any problems that may arise along the way. In addition to answering customer inquiries, you will work with sales via phone, chat, and email, as well as welcoming customers in our showroom.

We offer you a role with varied days where you can express your structured and orderly side while combining it with your passion for service.

We are looking for someone who

Has experience in customer service via phone and email and has an excellent sense of customer interaction while being driven to deliver a world-class customer experience.

You are meticulous, stress-resistant, and passionate about service. You should be good at seeing details, have a strong interest in order and tidiness, and enjoy juggling multiple tasks. You express yourself well in both speech and writing and are comfortable using the phone as a work tool. You should also find it enjoyable to meet customers, as we have a showroom where we welcome them.

Part of the job requires handling deviations where you as an individual need to be decisive, customer- and solution-oriented. You should also have the ability to deliver excellent customer service in all situations and be the problem solver when inaccuracies arise.

As a person, you are passionate about service and thrive in a role where social contacts are many. You are independent, confident, and love helping others. Of course, you are punctual and reliable and feel a great responsibility for your tasks, ensuring they are completed on time and satisfactorily. Furthermore, the role includes varied tasks in a fast-paced environment, which requires you to be flexible and meticulous so that information does not fall through the cracks. Finally, you will work closely with your colleagues, which requires good collaboration skills.

What we offer

We offer you a place in a passionate and growing company with a modern office in central Stockholm. The workplace is very familiar with a flat organization and a high ceiling.

The position is full-time and is a permanent employment with immediate start.

Are you our new colleague? Then you should apply by emailing your CV and cover letter to career@sleepo.se, and we will contact you promptly.

If you have any questions about the position, you are warmly welcome to contact Eila Söderman, Head of Customer Experience at eila@sleepo.se.