Vacant job

Do you want to work in an innovative and modern organization that is a leading player in cash handling and valuables transport? Our client offers a dynamic work environment where the focus is on quality, customer satisfaction, and continuous development. We are now looking for dedicated customer service representatives with service experience and an interest in technology who want to be part of their successful customer service team.

About the position

As a customer service representative, you will be part of a dynamic team responsible for handling inquiries from corporate clients. Your tasks will include:

• Answering customer inquiries via phone and email regarding payments, contracts, orders, invoices, fault reports, as well as pricing and transport issues.
• Managing and administering cases in Salesforce.
• Collaborating with other departments to handle customer inquiries.
• Representing Loomis as the customer's first point of contact and ensuring a positive customer experience.
• Supporting customers with technical support related to the company's products and services.

We are looking for someone who has

• Previous experience in customer service or a similar role, preferably in a technically oriented environment.
• Strong system and computer skills. Experience with Salesforce, IFS, or similar is a plus.
• Experience working with office packages, especially Excel.
• A completed high school diploma.
• Fluent in Swedish and English, both spoken and written.
• Willingness to work 100% physically in the office with your colleagues.
• A strong interest in technology and the ability to explain technical solutions in a pedagogical way.
• Experience working with payments and/or technical support is an advantage.

Personal qualities:

• We are looking for someone who is responsible, structured, and solution-oriented. We particularly value your ability to take initiative and your creative approach to problem-solving.
• Thrives in a fast-paced role and possesses strong communication skills.
• Has a clear service mindset and enjoys working closely with customers using the phone as a tool.
• Enjoys working in an environment where change and development are in focus.

About the workplace

The company is a market-leading player in cash handling and valuables transport with a global footprint. Their headquarters is located in Rotebro and offers a modern and pleasant work environment in bright, newly renovated premises near the commuter train station. Commuting options from both Stockholm and Uppsala are excellent. For those who drive, free parking is available, as well as the option to charge electric cars at no cost.

Here you will work alongside approximately 80 colleagues at the headquarters, of which about 25 belong to the customer service team. The environment is characterized by a social and welcoming atmosphere with a strong focus on collaboration and well-being. In addition to a well-equipped gym, various joint activities are offered to contribute to a strong team spirit.

The company is known for its stability and long-term vision while being characterized by dynamic development and constant change. This unique combination makes it an attractive employer for those seeking opportunities to grow and develop in a safe and professional environment.

What we offer

• Scope: Full-time 40h/week.
• Employment type: Favorable consulting agreement via OIO.
• Working hours: Office hours according to schedule, weekdays without weekends. 100% physically on-site in Rotebro.
• Benefits: Consulting agreement with fixed monthly salary, wellness allowance, advance vacation, pension.
• Start date: Immediately.

Application

Apply today! Selection is ongoing, and positions may be filled before the application deadline. The recruitment process is handled by OIO, and any questions about the position should be directed to linnea.hernvall@oio.se

Welcome with your application!