Vacant job

Experience the feeling of a game-changing career!

Are you looking for a new challenge? Concentrix is a global company specializing in technology and service that supports the brands of the future in over 70 countries. We work with well-known companies - the ones you use every day - by enhancing their operations with new, innovative technology and solutions.

If you want to grow in your professional role and be inspired, we encourage you to apply for this job as a Customer Support Representative for Telenor at our office in Norrköping. You will be part of a community of employees supporting well-known brands in areas such as tech, travel, fashion, and health.

Career and personal development

We will ensure that you receive the right training, modern equipment, and continuous support to help you succeed in your new role. At Concentrix, there are also opportunities for career advancement - about 80% of our leaders and managers have been promoted internally! Additionally, we offer access to career development programs completely free of charge to help you achieve your career goals.

As a Customer Service Representative for Telenor, you will:

• Support customers over the phone with general customer service and perform basic troubleshooting for TV and broadband.
• Work with upselling in each call based on the individual customer's needs and interests through well-founded needs analysis.
• Paid training to ensure you have the right conditions for the role!

Your qualifications

• Have passing grades in Swedish A/1 and English A/5
• Have a positive attitude towards learning and personal development
• Have a sense of what good customer service is and a desire to provide just that
• Have an interest in upselling and finding the best solutions for the customer

What we offer you

• We offer permanent employment, with a 6-month probationary period
• The opportunity to gain experience and knowledge in customer service
• Team activities both at and outside of work to make the job more enjoyable
• We have a collective agreement with Unionen, which is a given for us so that you can feel secure in your employment
• The opportunity to earn unlimited sales bonuses and also bonuses for achieving customer satisfaction
• Wellness allowance of 3500 SEK per year
• Discounts in the local area on gyms and restaurants
• Continuous coaching to support you in your role
• Good career development opportunities and the chance to participate in our internal career program Get Ready!
• A fresh and pleasant office that is easy to reach.

Additional information

Start: 2025.05.12 and 2025.05.19

Employment type: We offer both 80% or 100% permanent employment (starting with a 6-month probationary period)

Working hours: Varying during opening hours, Monday - Friday 08:00-18:00, Saturdays 10:00-17:00

Experience the best version of you!

We want to hear from you if this feels like the right step for you in your career. Apply today and become a part of us at Concentrix.

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.