Vacant job

Are you ready to shape the future of hearing care? If you enjoy working in a professional and informal environment, read on below.

Welcome to apply for a position as Front Office, store/customer service with us!

AudioNova is looking for a Front Office who is interested in, together with the current Front Office, working with customer reception in the store at our reception in Lund. Your role is of great importance to the reception, and therefore it is an important role to take on. Do you want to be a part of our success and well-being?

Immediate start or according to agreement.

Job Responsibilities: As Front Office at AudioNova, you will work with customer reception, switchboard, bookings, invoicing, receipts, and cash handling, troubleshooting, and basic service of hearing aids and aids. We are looking for someone with a strong sense of teamwork with the customer in focus. You have experience in customer service, administration, and switchboard, a high service mindset, and the ability to be flexible and structured. It is also important to be able to prioritize and work towards both personal and common goals. Since your role is the face of our store, it is important that you are service-oriented and can quickly switch between back office tasks and taking care of our customers at the counter.

The work is always carried out in line with applicable objectives and regulations as well as in line with Sonova's values WeCare, WeDriveInnovation, WeStriveForExcellence, WeTakeAccountability, WeBuildTheBestTeam.

Business Description: Over the past few years, AudioNova has achieved a market-leading position in the private market for hearing aids. AudioNova is characterized by high quality and service at extremely attractive prices. We want to be the customer's first choice. We work towards good hearing for all, as we believe that through good hearing we create the best connection between people. In 2016, AudioNova became part of Sonova, a world-leading manufacturer of hearing solutions. Therefore, we offer professional solutions and service to our customers in over 3500 stores worldwide. Read more at www.audionova.se

Why work with us?

• Secure and flexible employment. With collective agreements and other benefits such as market-based salaries, contractual pension & insurance, good vacation terms, EAP, generous wellness allowance (currently 4000 SEK/year), benefits portal via Benify, we offer flexible working conditions.
• Social benefit. For a life without limitations. In all its operations, Sonova works according to a vision of a world where everyone can experience hearing joy and thus live a life without limitations.
• Care. We have a genuine care for each other, our colleagues, and customers.
• Focus. We have clear goals we work towards, with a lot of freedom in our roles.
• Balance. We strive for a reasonable workload and for you to manage the work-life puzzle.
• Personal development. We offer all our employees a development plan and further education with the support of LinkedIn Learning.
• Strong employee engagement. We offer everyone the opportunity to influence and make their voice heard in our annual employee survey, which we follow up with joint actions.
• Culture. We strive to meet every year in both small and large social settings locally and regionally.

We work purposefully with issues related to diversity and equality and would like it to be a driving force for you as well. Sonova wants to take advantage of the qualities that a balanced gender distribution and ethnic and cultural diversity bring to the business.

Education/Experience: You who are applying have a strong sense of teamwork and can deliver good customer service. You have good communication skills and find it easy to build good relationships. You master Swedish and English in speech and writing. Furthermore, you are expected to independently prioritize and structure tasks while being a good team colleague with a requirement for flexibility both as a person and in your role. We place great emphasis on personal suitability.

Application and Information

If you see a potential match with your profile based on the above, hurry to apply for the position by:

Click the button “Apply Now” and fill out the form, as well as attach your CV and a cover letter. In this recruitment, we work with ongoing selection, so welcome with your application directly! Start date according to agreement.

If you have questions about the position, contact Regional Sales Manager Marie Nilsson at job@audionova.se.

Note, applications are not accepted via email.

Good luck and warmly welcome with your application!