Vacant job

About the Company

Länsförsäkringar Alarm Center was established by Länsförsäkringar in the spring of 2008 as a natural step in an already established security concept. With modern alarm services, we create a good and secure protection against burglary and fire.

Together with Länsförsäkringar, we can offer comprehensive solutions that are unique in our industry, from saving, insuring, lending, and protecting to real estate brokerage. 

Your Role

Are you a student looking to work part-time alongside your studies? This role is perfect for you! 

As an Alarm Operator, you will handle incoming alarms from private and corporate customers or work with claims support for all Länsförsäkringar customers. This involves fire, burglary, and operational alarms where you assess the situation and then deploy the appropriate assistance. For us, the customer is at the center, and one of our most important goals is to create satisfied and secure customers who increase their engagement with Länsförsäkringar's entire product range. You will work with both incoming and outgoing calls as well as follow-ups on previous cases. You will also handle first-line support regarding our products and services. During your studies, you will work every other weekend and extra shifts as needed; during the summer, you will work full-time with a varied schedule on weekdays and weekends. 

For this assignment, you will be a consultant via Clevry and work at Älvsborg's Alarm Center. 

Start: Immediately  

Office: Borås 

Working Hours: Monday to Friday between 4:00 PM and 7:00 PM. There is also the possibility to work additional hours on Fridays, if desired. There is also the opportunity to work every other weekend during the summer of 2025 (7:30 AM - 6:00 PM Sat & Sun) if desired.

Main Responsibilities

• Conduct work according to the governing documents, processes, and work instructions that are prescribed.
• Continuously document customer cases and agreements in the organization's system support.
• Participate in and use the information presented at regular internal meetings, intranet, and other information channels.
• Check the installers' work during installation.
• Provide first-line support to customers on the alarm center's services and products and report these to second-line support if the issue is not resolved.
• Be an advisor when other functions or employees seek competency support.
• Participate in project work at both departmental and corporate levels.

Your Profile

We are looking for someone who is available for part-time work, Monday to Friday, alongside studies. We seek someone who wants to provide our customers with world-class security and, through your engagement, always strives to exceed customer expectations. It is a plus if you have experience in customer service via phone. Experience in any form of security company and/or insurance company is also advantageous. We also want you to have good IT skills and the ability to express yourself well in both speech and writing. Since the customer works with security and safety in our customers' homes, you must have a clean police record to be approved for work in a security company. 

As a person, you need to be proactive, have high social competence, and a strong sense of responsibility. We see that you, who want to work with us, are communicative and good at interpreting both written and spoken information and making decisions based on that so that our customer always feels secure and cared for. You thrive in a fast-paced work environment and are willing to take initiative during your shifts. You need to master Swedish in speech and writing and have good knowledge of English.

About Clevry

For over 30 years, Clevry has been at the forefront of a more soft skills-driven work life in talent acquisition, assessment, and advisory. We operate globally with clients, consultants, and candidates from North America to Singapore, with headquarters in Brighton, Stockholm, and Helsinki. Our 150 soft skills-certified recruiters, business psychologists, and experts are always at your service.

Recruitment Process

At Clevry, we believe that soft skills are just as important as hard skills. In this recruitment process, you will, after applying, receive an email with a link to a self-assessment test. It takes about 20 minutes to complete the test, after which you will receive a feedback report emailed to you highlighting your soft skills. In a potential interview with Clevry, the answers will be discussed in more detail.

Keep an eye on your inbox! There you will find a link to the questionnaire. 

We apply rolling selection, and the position may be filled before the application deadline.