Vacant job

Do you want to help create a world-class customer experience from day one? 

Wattif EV is now looking for a driven and structured Customer Success Manager with a focus on onboarding new customers. With us, you will play a crucial role in ensuring that every new customer start is smooth, professional, and efficient – while building the foundation for long-term and sustainable relationships.

About the role

As a Customer Success Manager, you are the hub in a fast, seamless, and high-quality transition from signed contract to active customer. Your mission is to ensure that every customer gets a strong start with Wattif – with the right information, the right contact paths, and the right expectations. The role also involves taking ownership to ensure that materials, contracts, and processes are updated and tailored for high and consistent quality.

Responsibilities include, but are not limited to:

• Managing the customer journey from signed contract to established customer relationship
• Planning and executing onboarding activities, including training and handover of materials
• Being the point of contact for new customers and coordinating and setting requirements with operations
• Ensuring that documentation and contracts are updated and correctly handled
• Supporting the sales team in larger deals to secure the transition to customer
• Identifying improvements in the onboarding process and implementing actions
• Contributing to increased customer satisfaction, efficiency, and retention

To succeed in this role, you are solution-oriented, responsible, and focused on results and customer value. You have a good ability to structure information and work in an organized manner. You are confident and communicative in your role as a link between the customer and our internal teams. In addition, you have:

• Experience in customer support, onboarding, or customer relations in a business-oriented role
• Familiarity with working in CRM systems and other customer tools
• Relevant higher education or equivalent experience
• Experience in the solar or electric vehicle charging industry is a plus

What we offer:

With us, you will have the opportunity to work in a future-oriented industry with a strong focus on sustainability. It is a dynamic environment where you will have significant responsibility and the opportunity to influence, and you will be part of an international company with a local presence and a clear growth strategy.

If you have any questions, please feel free to contact the CEO of Wattif Sweden, Oscar Klingensjö, at +46 603 55 46 48. Interviews are ongoing – please submit your application as soon as possible. 

Welcome to become a key player at Wattif EV and contribute to the future of electric mobility!

About us

Wattif EV is a pioneer in the electric vehicle industry with insight and experience from its Norwegian roots, where the majority of new car sales are electric vehicles. We are committed to meeting the rapidly increasing demand for charging points by offering turnkey solutions that include financing, operation, maintenance, and various profitability options. Wattif EV is a dynamic and innovative organization with headquarters in Bergen, Norway, and operations in several countries – including the UK, Ireland, Germany, Austria, and the entire Nordic region. In Sweden, we are in an expansive phase and have our office in southern Stockholm. Learn more about us at: www.wattifev.com