Do you want to combine part-time work with your studies?

Do you want to combine part-time work with your studies and at the same time contribute to a more sustainable world? Now you have the chance to become part of the world's largest independent environmental organization! We are looking for two dedicated and service-oriented employees for the donor service team.

ABOUT THE POSITION

Due to a parental leave, we are looking for two new part-time employees on behalf of our partner. In this position, you will be part of their donor service team, which works to manage donations, communicate with donors, and administer data in our CRM system. The organization we are assisting is the world's largest independent global environmental organization. Everything they do is based on the goal of ensuring the earth's ability to nurture life in all its diversity. Here you have the opportunity to be part of an organization that works for the most important thing we have - the environment!

The position is part-time, and working hours are scheduled Mon-Fri 09:00-15:00. We are looking for someone who is a student and can work at least two shifts a week and up to full-time during the summer. Initially, you will receive onboarding for 2 weeks in May, during which you are required to be available for most weekdays.

This is a staffing assignment through Academic Work expected to last about 1 year starting in May.

JOB RESPONSIBILITIES

Job Tasks

• Handle incoming inquiries from donors via phone and email
• Import and administer files related to donors and donations (weekly donations, monthly donations, one-time donations)
• Manage mail handling, print and send welcome letters, thank-you cards, and update address information.
• Administer payments and donations, including bank giro donations and incoming mail.
• Work in the CRM system (Salesforce) and manage data in Excel and Word.

WE ARE LOOKING FOR YOU WHO

• Has experience in a service-oriented role
• Enjoys working with phone and email as primary tools
• Has good knowledge of Excel, Word, and is familiar with the Microsoft Office package
• Has experience in administration
• Has very good knowledge of Swedish and English as both languages are used in daily work
• Can start in May with two weeks of onboarding

It is a merit if you have:

• Worked in customer service or sales before

To succeed in the role, you have the following personal qualities:

We are looking for someone who is service-oriented, meticulous, and has an eye for detail. You enjoy working independently and are proactive and solution-oriented. Furthermore, it is important that you share the organization's values, which you will receive more information about if you proceed in the process, but briefly focus on equality, diversity, and inclusion.

Our recruitment process

This recruitment process is managed by Academic Work, and our client's request is that all questions regarding the position be sent to Academic Work.

We apply continuous selection and will take down the ad when enough candidates have reached the final stage of the recruitment process. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.