Customer Service Representative at Verdis in Upplands Väsby

Are you passionate about providing first-class customer service and want to be part of a cheerful team that supports each other? Do you also have good computer and system skills and want to further develop in administration? If so, you should apply for the position of customer service representative at Verdis in Upplands Väsby!

Verdis is a leading player in the waste management industry, and we are responsible for delivering high-quality services to our clients. We take pride in our commitment to maintaining environmentally friendly solutions and promoting a sustainable future by managing waste responsibly.

About the Position

Verdis is responsible for waste collection in Danderyd and Täby, with Danderyd and Täby municipalities as clients and partners. Ahead of the summer, we need to strengthen our wonderful team with an engaged and attentive customer service representative who excels in administration. The position is full-time during the spring and summer, with the possibility of continued work as needed.

As a member of Verdis customer service, you will often be the first point of contact between us and our customers, making you a very important representative of the company and a key player in maintaining and strengthening Verdis brand. Your main responsibilities will include receiving and addressing customer inquiries. Administration tasks such as case management in our various systems and feedback to colleagues and subscribers are also part of the role. In this position, you will report to our customer service manager and be part of a team with two other customer service representatives and an accounting assistant. The workplace is located in Vällsta, Upplands Väsby.

Your Specific Tasks Include:

• Responding to incoming inquiries regarding general waste management and billing.
• Answering collection-related questions about accessibility, products, and services.
• Case management via phone, email, and in our operational system, Thor.
• Assisting and supporting Verdis environmental workers at collection points as needed.
• Forwarding contact to the right person or department, both internally and externally, as needed.
• Working to improve routines and collaboration between us, our customers, and our clients.

Who Are You?

To succeed and thrive in this position, we believe you:

• Are passionate about customer contact and providing first-class service.
• Are resilient and enjoy working in a fast-paced environment.
• Are analytical, meticulous, and can manage multiple cases simultaneously through a structured approach.
• Are self-driven and solution-oriented.
• Are communicative and express yourself well in both speech and writing.
• Have excellent administrative skills and good computer and system proficiency.

In addition, you should have at least completed high school and have at least one year of experience in customer service, preferably from a company in a similar industry. Knowledge of waste management and local knowledge of Täby and/or Danderyd municipalities is highly meritorious. However, we will place great emphasis on personal qualities in this recruitment.

Additional Information About the Position

Start: By agreement, preferably as soon as possible. Employment type and extent: Fixed-term employment, full-time until the end of August. Working hours: By agreement, between approximately 07:00-16:00. Workplace: Vällsta, Upplands Väsby. A B driver's license and access to a personal vehicle are required to reach the workplace.

Does this sound like a position for you? Apply today! Selection and interviews are ongoing, and the position may be filled before the application deadline. Applications can be submitted by clicking on “Apply now” or via our website, https://www.verdis.se/bli-en-av-oss/lediga-jobb/ (https://www.verdis.se/bli-en-av-oss/lediga-jobb/). We do not accept applications via email. If you have questions about the position, you can contact ansokan@verdis.se (mailto:ansokan@verdis.se).

We are a leading player in the environmental industry, working with the collection and transport of waste. Our ambition is to always deliver sustainable solutions and contribute to a greener society. With our services, we reach approximately 1.5 million people in about thirty municipalities in Sweden.

Our employees play a crucial role in our success – every day they contribute their commitment, knowledge, and strong drive to create sustainable improvements. Our workplace culture is characterized by collaboration, innovation, and a shared commitment to a greener future.

Do you want to be part of our team and contribute to sustainable development? Welcome with your application!