Vacant job

On behalf of our client, we are looking for an engaged and communicative person who thrives in a role focused on customer service. Do you enjoy fast-paced workdays with varied tasks where you play an important role in a strong and secure customer service team? Are you looking for a role where you can provide service via phone, digital channels, and in-person visits? Then you might be the customer service representative we are looking for! Our client is currently in a development phase and is seeking a customer service representative for the management team in Lidingö who is passionate about providing excellent service to their tenants and partners, as well as internally, as the role involves a lot of coordination in customer service. The role includes staffing the customer service reception and phone, digital communication with tenants, and key management.

You will be offered:

• A pleasant and dynamic workplace with an open and easy-going atmosphere

• Work in a safe and engaged team where everyone supports each other

• A central and very important role where you can utilize your positive energy, patience, stress resilience, and good service sense.

Job Responsibilities

• Provide information and service to tenants via phone and digital channels such as email and chat

• Staffing the reception

• Key management primarily for contractors and tenants but also internally for property technicians

• Support to the customer hosts included in the customer service team regarding various administrative tasks

• Contribute to the optimization of existing processes within customer service

We are looking for someone who

• Has completed secondary education

• Has at least two years of work experience in a similar role where you have worked with customer service, reception, switchboard, or similar

• Is fluent in Swedish and English, both spoken and written

• Has good computer skills and is quick to learn new systems

• Has a positive attitude, is easy to collaborate with, and loves to provide good service

• Is meticulous, responsible, and has good organizational skills

• Can handle a high workload and work under pressure when many things are happening at once

• Is driven and enjoys collaborating, taking initiative, and solving problems

It is a plus if you have

• Work experience with similar tasks in the real estate industry, especially within residential and rental properties

• Experience working with digital key management systems

• Experience staffing chat and other customer care systems

Our recruitment process

We apply rolling selection, and the advertisement may therefore be taken down before the application deadline if we have moved on to the selection and interview phase. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.

Additional information: Start: June Location: Lidingö Working hours: Monday-Friday, 08-16:30

This is a full-time consulting assignment for 6 months with a good chance of extension. You will be hired through us at Arena Personal.

Warm welcome to submit your application via the link. We do not accept applications via phone or email.