Vacant job

Join Cylinda's Customer Service Team – Where Service and Problem Solving Are Our Focus!

Do you want to work in a role where you get to be the face of one of Sweden's most well-known appliance brands? Cylinda has a strong market position and is known for its quality and reliability. We are now looking for a dedicated customer service representative to join our team in Kista!

Here, you will work in a solution-oriented environment where you make a difference for our customers every day. If you enjoy taking initiative, thrive in a fast-paced setting, and are passionate about providing top-notch service – this could be the role for you!

Why Cylinda?

• A well-known brand – Work for an established player in the market with a strong customer base.
• An inclusive and positive work environment – We value collaboration, engagement, and development.
• Opportunities for growth – We provide support for your development in customer service and technology.

About the Role

In this role, you will be a vital part of our customer service team, ensuring that our customers receive quick and professional assistance, both before and after their purchases. You will provide support via phone to ensure a smooth and efficient customer experience.

Your responsibilities will include:

• Handling service requests and scheduling technicians as needed
• Answering inquiries about deliveries, invoices, and spare parts
• Guiding customers to the best solution for their needs

You will work closely with technicians, salespeople, and management in our new offices in Kista, giving you the best possible conditions to provide first-class service.

Who Are You?

We are looking for someone who is social, attentive, and has a positive attitude. You enjoy solving problems and are keen to find the best way forward for the customer. To thrive in this role, we believe you:

• Have good system and computer skills
• Communicate fluently in both spoken and written Swedish and English
• Have a high school diploma or equivalent

Experience with SAP and/or Zendesk is a plus, but not a requirement.

We Offer

Security & development – Collective agreement, wellness allowance, and ongoing coaching.

Comprehensive training – Both through Workz Academy, which takes place over 6 months, and support from colleagues and leaders on-site, providing you with the right tools to succeed.

A workplace where you can thrive – Supportive managers, wonderful colleagues, and a positive work culture.

Practical Information Location: Stockholm, Kista Start: Immediately Duration: Temporary employment until 31/8 2025, with great chances for extension. Working Hours: Monday - Friday 07:20-16:00 Salary: Individual salary setting, collective agreement applies Contact: For questions, email us at rekrytering@workz.se Application

We value what you can do and your willingness to develop, rather than just looking at CVs. The first step in our recruitment process is therefore a test that will be sent to your email immediately after applying. To proceed, you need to complete the test, which takes a maximum of 15 minutes to complete.

Does this sound like something for you? Apply today and become a part of the Cylinda team!