Vacant job

We are looking for someone with experience in administration.

As a customer service representative and administrator, you will be a key person in our team. You will be responsible for providing first-class service to our Swedish and Norwegian customers via phone and email.

Your task is to handle customer inquiries, solve problems, and ensure a smooth experience for our users. An important part of the job is to assist customers with our switch solution, products, and services, where you will be an expert and guide them in our systems.

In addition to customer contact, you will also have a range of administrative tasks.

You will manage customer cases in our CRM system by registering, following up, and ensuring that cases are resolved on time.

You will be responsible for order placement, where you register orders, verify deliveries, and ensure that the right products and services reach the customers.

You will also play a central role in coordinating with other departments such as finance, logistics, and the sales team to ensure smooth processes.

In your role, you actively contribute to improving our work tools and processes by collecting and analyzing customer feedback.

Does this sound like something for you? Send in your application today!

About Frontdesk

Frontdesk is a communication provider offering services in telephony, switchboard, and CRM. With a wide range of products and services, our ambition is to help our customers find the right solution to streamline and simplify everyday life for businesses.

Frontdesk operates throughout the Nordic region with offices in Gothenburg, Stockholm, and Oslo.

Our vision is to make everyday life easier for businesses, and to succeed in this, we have hired many dedicated and competent employees with diverse experiences, backgrounds, and areas of expertise.

Frontdesk has a turnover of approximately 80 million SEK and employs around 50 people.

Main Responsibilities

• Ongoing registration of business transactions in our business systems.
• Handling incoming customer cases via email and phone.
• Guiding customers in our switch solution, our products and services, as well as providing support in our platform and finding solutions for their specific needs.

Who are we looking for

We are looking for someone with a positive attitude who can become a valuable addition to our team.

You are service-oriented and have an easy time building relationships. You communicate clearly both in writing and verbally, and you have a very good pedagogical ability while independently driving your work forward. You have a talent for handling hectic periods without compromising on quality.

You need to have experience working with the Microsoft Office suite and a basic technical competence.

If you look forward to an exciting journey and have high ambitions to develop in your role, then we are the right workplace for you!

Desirable Skills

• You have a strong ability to explain technical matters in a simple and understandable way.
• Good knowledge of various IT tools.
• Administration.

You should be able to:

• Express yourself well in speech and writing in both Norwegian, Swedish, and English.

• Microsoft Office.

What do we offer

Frontdesk offers a flexible and creative environment characterized by short decision-making paths. The culture in the company is unpretentious with a good entrepreneurial spirit. Frontdesk is characterized by innovation and develops new business opportunities while striving for continuous improvement.

You will have the opportunity to work in a professional environment in modern offices in Citygate and will be offered good opportunities for personal as well as professional development.

Do you want to know more about what it means to be part of the Frontdesk team? Visit frontdesk.se

We look forward to your application!