Vacant job

At Amido, we are building the future of how to open, control, and secure environments through software-based solutions for digital locks and access systems. We are a growth-stage scale-up company, a strong voice in PropTech, and a reliable partner for both the private and public sectors.

As a Service Delivery Manager at Amido..

…you will be one of the key players in our Customer Success team – an engaged group of nine people in a company with a total of 37 employees. Your role? To build strong relationships, create long-term value, and ensure that our customers get the full benefit from our solutions. With responsibility for your own customer portfolio within the private and public sectors, you will be their primary contact person. Your mission? To make every customer stay, grow – and want more. You will ensure that the collaboration works seamlessly, that our services are used optimally, and that together we avoid churn through proactive dialogue, strategic advice, and close follow-up. In your daily work, you also need to feel comfortable reading and understanding contracts – as you often navigate in the intersection of business, relationships, and delivery.

You will, among other things:

• Drive customer meetings, follow-ups, and management dialogues

• Ensure that our solutions are used effectively and further developed

• Create growth through upselling and proactive business development

• Act as a trusted advisor – technically sharp, business-minded, and relationship-driven

We are looking for someone who...

…has a natural sense for business and relationships, sees the big picture in the customer journey, and dares to take a place as an expert in the room. You are comfortable handling contracts and dialogues, attentive in collaboration – but also have the authority to clearly represent both the customer's needs and our delivery. You are self-driven, responsible, and thrive in a role where you can combine structure with drive. With a strong commitment and a relationship-building mindset, you will become an important link between our customers and our team.

Our wishes for you:

• A few years of experience as SDM/CSM, project management, or service management within IT

• Education in technology, IT, economics, or equivalent work experience

• A strong interest in digital platforms and technology

• If you also have experience from a digital delivery organization or from Cloud/SaaS solutions, you will get an extra plus

• Fluent in Swedish and English, both spoken and written

Why Amido? With a growing customer base and ongoing expansion, we are now looking for someone who wants to be part of our family culture with great transparency and lots of laughter. Marked by a strong entrepreneurial spirit, we offer you an environment where we together create groundbreaking access system solutions for the real estate industry. Among our customers are a majority of Sweden's largest property owners. Balder, Heimstaden, Stena Fastigheter, and Vasakronan are just a few of many more that we have the privilege of collaborating with daily. With us, you can expect inspiring conference trips, delightful dinners, lunch walks, and workout sessions, how about running on Tuesdays and floorball on Thursdays?

Submit your application right away – we look forward to meeting you!

START: August LOCATION: Gothenburg EXTENT: Full-time SALARY: Fixed salary CONTACT: Senior Talent Manager Mikaela Ehk, mikaela.ehk@oddwork.se (mailto:mikaela.ehk@oddwork.se) (for questions about the position, not applications) APPLICATION DEADLINE: Selection is ongoing

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