Vacant job

Do you love helping others, providing top-notch service, and thrive in a fast-paced environment? Then you are the one we are looking for to join our support team. Seize the opportunity to make a difference for children and young people - every day!

Our goal - to ensure that children and young people receive an inspiring and engaging education, even when the regular teacher is absent. Humly is growing, and we are now looking for another service-oriented colleague for our support team in Gothenburg.

At Humly, we are passionate about making a difference in schools and preschools - every day! Our smart digital platform matches substitutes and schools in a smooth and flexible way - based on the school's needs and the educator's skills and interests.

As a support coordinator, you play an important role in our support team and are the first point of contact for our substitutes and schools. In your daily work, you handle bookings, assign substitutes, and support system-related questions – where quick solutions and top-notch service are key. Contact with our users occurs via phone and email.

You are responsible for…

• Providing fast and professional service to schools and substitutes
• Managing bookings and administrative matters
• Building and maintaining good relationships with our substitutes and schools
• Solving challenges in a smooth and solution-focused manner, based on the needs of schools and our agreements and terms
• Effectively handling complaints and deviations, thereby contributing to the continuous improvement of our processes and offerings

Who are you?

We are looking for someone who loves working with people and has a natural sense of service. You thrive in a fast-paced environment where each day brings new challenges and opportunities to make a difference.

More about you:

• Experience in customer service, administration, and/or support work
• A knack for communication and building good relationships
• Structured and solution-oriented
• A team player with good collaboration skills
• Flexible and unpretentious – you jump in where needed!

Fluent Swedish in speech and writing is a requirement

Where and when do you work?

Our office is located on Von Utfallsgatan in Gothenburg, and we expect to work together on-site. However, we know that life sometimes requires flexibility, so you can work from home some days a week. The support is open between 06:00 and 18:00, so working hours may vary.

Why Humly?

We are a young and fast-growing company driven by our long-term mission – and having fun along the way! We value curiosity, engagement, and collaboration, and we ensure that you have the opportunity to develop both professionally and personally.

Start: Immediately

Location: Gothenburg

Extent: Full-time, weekdays

Salary: Fixed salary

We look forward to your application!

Open to all
We focus on your skills, not your other circumstances. We are open to adapting the role or workplace to your needs.