HR Contact Support/HR Administrator

Do you love service and administration? Do you have a degree in HR and are looking for an exciting workplace where you can grow and develop? Then you should apply for this position! We are currently seeking an HR Contact Support/HR Administrator for our global automotive client in Gothenburg. This position is a consulting assignment starting April 1st and running until September 30th, 2025, with a good chance of extension.

Selection and interviews are ongoing, and the position may be filled before the application deadline, so please submit your application today!

About the position

Your main responsibilities will include;

• Handling inquiries from employees, HRBPs, and managers through our communication channels via phone, chat, and email
• Supporting and collaborating with other teams within HR Services to ensure effective HR support for the entire organization.
• Acting as the action owner of assigned cases.
• Establishing and correctly prioritizing created or received cases and acting according to documented instructions.
• Escalating cases to other support functions as needed.
• Driving knowledge management and documentation of errors and known solutions.
• Supporting continuous improvement work for the applicable department and HR administrative processes.

Who are you?

For the role of HR Administrator, we are looking for someone with a positive attitude who enjoys working in a service-oriented profession. You have a consultative approach and put the customer at the center. You have the willingness and ability to take significant personal responsibility, and you are efficient and solution-focused with good collaboration skills. Furthermore, you are proficient in English, both spoken and written. Additionally, you have:

• Post-secondary education in HR/Human Resources or equivalent.
• At least 1 year of experience working with administrative tasks within HR.

About the company

The consulting role is suitable for you if you want to gain broad experience in a short time. We offer you the chance to work at popular workplaces with well-known brands where you can develop your skills and broaden your CV. You will thrive as a consultant if you seek a world of exciting assignments and new networks. By your side, you have your consulting manager who acts as a sounding board and supports you in succeeding in your assignments. We want you to feel good and enjoy working with us at Poolia. Therefore, we offer you wellness benefits, discounts at various fitness facilities, and regularly organize social activities. Of course, your employment at Poolia is covered by collective agreements, insurance, occupational pension, and occupational health care.