Vacant job

We are looking for you who want to give our customers the best start with their new access systems!

Location: In this role, you will primarily work with customers in the Mälardalen region, so you should live in central Sweden. We have an office in Västerås, but there is an option to work from home.

StepLock is one of Sweden's most successful companies in the security industry. We manufacture and produce products that ideally should not be noticed, but which serve an important function in everyday life – electric locks and access systems. Every day, our products ensure safety, security, and accessibility throughout society.

StepLock Access is a subsidiary of StepLock. Here we develop and manufacture a modern cloud-based access system, ensuring that our customers receive first-class service and support.

We are currently in a very exciting and expansive phase and are now looking for a Customer Success Specialist. The CS has an important role within the company with responsibility for both existing and potential customer relationships as well as deliveries. CS meets with customers and finds out their needs. In the role of CS, you need to have knowledge and experience in project management; the job includes support, problem-solving, building relationships with new customers, needs analysis, and upselling.

What can we offer?

We welcome you to a company with ambitious growth goals and strong financial conditions. We offer a challenging and creative job with great opportunities for personal development. If the qualifications below match you, we are convinced that you will become an important part of our team!

Do you know what it means to install an access system?

Perhaps you are currently working on implementing access systems, or you might be an installation/project manager? If you feel ready to become part of a super team that challenges today's access market, then you are the one we are looking for!

Job Description

You will be responsible for ensuring that our salespeople within access receive good support in sales and that our
resellers receive the support they need during installation processes and commissioning.

Other tasks include:

• Onboarding new resellers/installers

• Project planning together with the installer

• Onsite during installation

• Onsite support during problems

• Support during system activation

• Support during administration

• Technical expert at trade shows

• Involved in creating accurate documentation for the Swedish market.

Qualifications

We are looking for someone with solid experience in the installation and commissioning of access systems. You are a social and structured person with a solution-focused attitude and a genuine interest in customer care.

The position includes a number of travel days with possible overnight stays as technical training at the reseller's location is part of the job. A driver's license (B) is therefore a requirement.

Welcome with your application!

Does this sound like a position for you? We review applications continuously and the role will be filled as soon as we find the right person, so do not wait to send in your application!

Start date:
By agreement

Employment form:
Permanent employment 100%

Application deadline:
Filled as soon as we find the right person

If you have questions, contact:
Fredrik Skoog
fredrik.skoog@steplock.se (mailto:fredrik.skoog@steplock.se)