Customer service assistant, store salary

Occupational Profile: Customer Service Assistant, Retail

Customer service assistants in retail play a crucial role by directly interacting with customers to provide information and solutions to customer inquiries. They ensure a positive customer experience and contribute to the overall success of the store.

Tasks and Working Environment

A typical day for a customer service assistant involves handling customer inquiries, both in person and over the phone, managing complaints, performing cashier duties, and sometimes even inventory management. Customer service assistants must be flexible, have good communication skills, and the ability to handle stressful situations as customer flow can be high, especially during promotional periods and holidays.

Salary for Customer Service Assistant, Retail

The average monthly salary for a customer service assistant in retail is 29 300 SEK. The gender pay gap is relatively small in this occupational category where men earn an average of 29 900 SEK and women 28 900 SEK, meaning that women earn 97% of what men earn. There has been an increase from the previous year where the average salary was 28 300 SEK.

Education and Requirements

Generally, no specific formal education is required to work as a customer service assistant in retail, but experience in customer service and sales is considered advantageous. Many employers offer internal training and e-learning courses as part of the employment to improve employees' skills in customer management and product knowledge. Having a basic understanding of the store's products and services is important to provide accurate information and service to customers.

Things to Consider for Aspiring Customer Service Assistants

For those considering working as a customer service assistant, it is important to be aware that the job often involves irregular working hours, including evenings and weekends. Strong personal drive and the ability to quickly adapt to new situations are crucial. Good communication skills and patience are also essential when dealing with customers with different needs and expectations.

Potential Benefits

Although benefits vary depending on the employer, customer service assistants in some stores may have access to benefits such as discounts on the store's products, paid internal training, and in some cases, even a company-provided mobile phone if required for job duties.