Helprunner

What does a Helprunner do? – Tasks and work environment

A Helprunner works to support and streamline IT environments, often within the role of support technician at companies, authorities, or organizations. Tasks include quickly troubleshooting and resolving technical issues, assisting users with installations and updates, and ensuring IT systems operate flawlessly. The work often takes place both on-site and remotely, requiring flexibility and strong communication skills to explain solutions in an understandable way. The work environment is characterized by a fast pace, sometimes irregular hours, and a constant need to stay updated on new technical solutions.

Salary development over time

Over the past three years, Helprunner salaries have steadily increased. In 2022, the average salary was 36,800 kronor per month, rising the following year to 39 400 kronor. Between 2023 and 2024, salary growth continued, albeit at a slightly slower pace, reaching 40 300 kronor. The total increase over the period amounts to approximately 9.5%, reflecting the increased demand for qualified IT support roles and a general upward trend in technical competence in the job market. The trend shows that the profession has become more financially attractive, especially as digitalization drives the need for skilled support technicians.

Helprunner salary – complete overview

• Average salary: 40 300 kr/month
• Lowest salary: 36,800 kr/month
• Highest salary: 48,100 kr/month
• Hourly wage (average): 242 kr
• Gender differences: Women earn 39 400 kr, men 40 600 kr (women 97% of men's salary)
• Regional differences: Data not available

Education and qualifications

To work as a Helprunner, a secondary education with an IT focus is usually required, but many employers also view post-secondary studies or certifications within technology positively. Practical experience from IT support or related fields is highly valued, and employers often seek individuals with good problem-solving skills and service orientation. Ongoing skills development is important as technology changes rapidly.

• Secondary education: IT or technical programs (3 years)
• Post-secondary courses: For example, YH-education in IT support (1–2 years)
• Certifications: Microsoft, CompTIA, or similar
• Internship/trainee: Common during employment
• Prerequisites: Good computer skills and problem-solving ability
• Self-study/online: Recommended to stay updated

Common benefits and compensations

The Helprunner profession often offers benefits such as wellness allowances, remote work options, professional development, and sometimes bonus or overtime pay. Access to company mobile, computer, and sometimes collective pension solutions are common.

Competition and challenges

Competition for Helprunner positions is moderate but varies depending on region and employer. The profession is part of a broad group with many job openings – currently 179 within support technician, IT. The main challenges include keeping up with rapid technological development and handling stressful situations when many users need help simultaneously. Working support also involves interacting with different types of people and problems, which requires patience and adaptability. For those looking to advance, self-initiated further training is often necessary.

Tips for those wanting to become a Helprunner

To succeed as a Helprunner, it’s good to be curious and solution-oriented, as technical challenges often require creative thinking. Good communication skills facilitate guiding users so that instructions are understandable even to the inexperienced. Being resilient under stress and able to prioritize are important, as multiple issues often need to be resolved simultaneously. Service-mindedness and a friendly attitude foster good relationships, which can lead to a smoother workday. Continuously acquiring new knowledge through self-study or courses is an advantage, as is asking for help and collaborating with colleagues. Flexibility and the ability to quickly adapt to new routines or technologies are also highly valued in the profession.

Key facts about Helprunner

• Education level: Secondary or post-secondary IT education
• Work environment: Fast-paced and technically advanced
• Typical work pattern: Full-time, often daytime but sometimes shifts
• Demand: 179 job openings in the profession
• Special skills: Troubleshooting and user support

Career paths and future prospects

After several years of experience as a Helprunner, there are opportunities to advance to more qualified roles such as system administrator, IT coordinator, or specialist in networks and security. Some choose to further their education towards development or project management within IT. Forecasts from the Employment Service show no specific assessment for the Helprunner profession, but within the support technician, IT group, demand remains stable and job opportunities are good. Digitalization and increased IT use in society suggest that the need for support technicians will continue in the future.

Frequently asked questions about Helprunner

• What does a Helprunner earn?
  - A Helprunner has an average monthly salary of 40 300 kronor.
• What are the gender differences in salary?
  - Men earn on average 40 600 kronor, women 39 400 kronor (women 97% of men's salary).
• What education is required to become a Helprunner?
  - Typically secondary education with an IT focus, sometimes supplemented with certifications or post-secondary education.
• What is the job market like for Helprunner?
  - Currently, there are 179 job openings in the support technician, IT profession.
• What is the highest and lowest salary for a Helprunner?
  - The highest salary is 48,100 kronor per month, the lowest 36,800 kronor per month.
• What benefits are common in the profession?
  - Wellness allowance, professional development, company car or mobile, and sometimes remote work are common benefits.