Support Technician at Hydroware

Hydroware develops, manufactures, and sells high-tech drive and control systems for elevators. With a strong focus on energy and resource efficiency along with the comfort of elevator travel, we are today a leading supplier to elevator companies. Hydroware is a company that places great importance on sustainable development and works towards a direction in the elevator industry that leads to more modular elevators with standardized interfaces. Circular economy is a guiding principle for us.

Today, we are about 200 employees in the group. We have our headquarters in Alvesta and also have locations in Södertälje, the UK, Germany, the Netherlands, and Italy. Our customers include both large and small elevator companies, and our sales reach over 50 countries worldwide. We have a turnover of approximately 500 million SEK and are committed to continuing our history of good growth. To ensure that we have the best products on the market in the future, we invest heavily in product development and in creating tomorrow's elevators.

We are now strengthening the Support Team at Hydroware in Alvesta with a support technician for elevators who has a strong interest in technology, is driven to find solutions, and puts the customer at the center!

About the Position

In the role of Support Technician at Hydroware, you will assist our customers - usually elevator company technicians - with technical support and troubleshooting related to installation, service, or downtime of any of our elevator systems. You will act as customer support, troubleshoot, and answer technical questions. You will primarily guide and troubleshoot via phone and email, but it may also occur that we visit a customer if necessary. Within technical support, several exciting challenges are combined in one profession; top-class customer interaction, technical challenges, and pure problem-solving.

The support team surrounding you consists of several employees, all with many years of experience in our industry. We see continuous improvement work as an important part of the core of our operations, where we hope you want to contribute.

Who You Are

We see that you, as a candidate, have:

Relevant work experience in similar businesses/roles. Experience with elevator systems and components is a plus.
Basic electrical education at least at the high school level, or equivalent assessed work experience.
Technology-oriented, generally practical, and solution-oriented.
Proficient in Swedish and English, both spoken and written. Basic German is a plus.
Good understanding of technology, preferably also in mechanics and hydraulics.
Driver's license (B).

We also believe that you enjoy continuous customer contact and have a genuine service mindset. This, combined with an interest in technology, troubleshooting, technical support, and learning, will help you succeed in the role. Problem-solving is something that engages and motivates you to find new solutions. Nothing is impossible!

As a person, you are flexible, meticulous, and solution-focused. You are independent while also being collaborative and enjoy being part of a team where you work closely together and exchange experiences. You work proactively and have a strong commitment to both small and large issues. We hope that your ability and willingness to continuously learn new things and create improvements will lead us to new ways of working and better delivery. In this recruitment, we place great importance on your personal suitability.

About Us

Customer support and availability are some of Hydroware's guiding principles. For us, the customer is always the focus of our work with good service and a sustainable future with long-term customer relationships – We build for you!

At Hydroware, you will have a stimulating role where we always work together. We are growing and technology-oriented, so there are excellent opportunities for development for those with high ambitions and the right focus. Hydroware is a development-oriented company where we value openness, engagement, responsibility, and respect. We offer you an interesting journey forward where your competence and willingness will be a key factor for our success! We value diversity and encourage people from different backgrounds to apply.

The employment is a permanent full-time position based at our headquarters in Alvesta.

Recruitment may occur continuously during the application period.

If you want to know more about us, visit our website - www.hydroware.se (http://www.hydroware.se)

Also, feel free to check out our videos about Hydroware: