Vacant job

Culligan Nordic is part of Culligan International Group, a global leader in water treatment headquartered in Chicago and operating in over 90 countries. With approximately 400 employees in the Nordics, we are one of the region's largest players in drinking water, coffee, and large kitchens. You recognize us by our high customer focus, reliable service, and dedication to environmentally friendly & ethical trade. We are a growing company, and in the Nordics, we are primarily growing through acquisitions. This creates exciting opportunities and a fast pace of change - but at the same time, a stable foundation in a financially strong international group.

At Culligan, we value diversity and inclusion. We believe that the best teams consist of people with different backgrounds, perspectives, and experiences. Therefore, we welcome applicants of all ages, genders, and identities - no matter who you are, you are welcome with us. Do you see yourself in this role description? Don't hesitate to apply!

This is not a traditional sales role. As a Retention Consultant, you will be the hub between the customer, business, and future. You will meet customers who are hesitant, want to leave, or need to be reminded of why they chose us. You listen, analyze, challenge, and guide - with the goal of building long-term relationships that truly last.

In 2025, we started a brand new retention team with a new, driven manager who wants to create a working method with a clear effect: less churn, happier customers. The Nordic team is growing and is a central part of Culligan's focus for 2026. Here we are building a proactive, data-driven, and business-oriented way of working with customer loyalty - and you are one of the key players. You will not only be the one who saves customers but also the one who captures what works, what is problematic, and what we can improve. The customer's voice in the organization, simply put.

This is about real business, real relationships, and real impact. You are triggered by understanding the customer's needs, creating sustainable solutions, and seeing how your work changes both customer satisfaction and the business. When you succeed, it shows - in numbers, in satisfied customers, and in the company's development. Do you recognize yourself? Then we look forward to having you on the journey!

• Be at the forefront of our most important customer relationships, in daily dialogue with customers who are considering leaving, changing, or developing their collaboration with Culligan

• Dive deep into the customer's needs, business, and challenges to find solutions that create value for both the customer and us

• Actively win back, secure, and develop business - with a clear focus on reducing churn and increasing customer lifetime value

• Work both data-driven and relationship-driven: proactively based on insights and patterns, and reactively in sharp customer dialogues

• Drive retention conversations that actually make a difference - with the right offer, tone, and timing

• Follow up, analyze, and maximize every opportunity in CRM, always with KPIs and business results in sight

• Be the customer's voice into the organization and deliver sharp insights about what works, what is problematic, and what we need to improve

• Work closely with Customer Care, Sales, Marketing, and Service to create a seamless premium experience that keeps customers, helps them grow, and encourages them to recommend us

• Thrive on the phone and love interacting with customers - for you, every call is an opportunity to impact the business and create value

• Have experience in sales, retention, account management, or customer service - preferably with a focus on reducing churn and building customer loyalty

• Are sharp and analytical, read between the lines, and turn insights from dialogue into concrete solutions

• Take full ownership - you drive every case, save contracts, and ensure that nothing is left unsaid or unanswered

• Understand the value of long-term relationships and always work with sustainable, business-oriented solutions - not short-term quick fixes

• Are data-driven, system-savvy, and structured, but thrive in a fast-paced environment with results as a benchmark

• Are more than an administrator - you want to understand the customer, create results, and truly win back relationships!

You will be part of our Nordic retention team, which currently consists of three people in Norway and one in Finland. The team is growing, and we are working hard to strengthen our capacity and presence across the Nordics. The retention team is part of the marketing department, and you will report directly to our Retention Manager. You will have a genuine doer as a manager - high energy and clear business focus. Things happen here, decisions are made, and initiatives are rewarded. At the same time, there is room to do it right: understand the customer, analyze needs, and build solutions that last over time.

In this role, you will collaborate closely with the entire organization, especially marketing, sales, and customer service, but also with our service function. Here at Culligan, both staff and technicians play crucial roles - the service technicians are out with our customers every day. Therefore, every effort in the retention team makes a significant difference for both colleagues, customers, and our Nordic development.

We are growing rapidly, primarily through acquisitions, and every year new companies are added to our Nordic family. We value clear mandates, high quality, and strongly believe that we succeed best together. With stable owners, good profitability, and a clear direction forward, we have both security behind us and our eyes firmly set on the future. We hope you want to be part of this!

The position is based at our headquarters in Sollentuna, Stockholm.

We are continuously recruiting for this position and will contact you within a couple of weeks from your application. If you have any questions regarding the position or the recruitment process, please feel free to contact [email protected]. With reference to GDPR, we do not accept any applications via email.

At Culligan, we do more than deliver water - we create solutions that improve people's everyday lives, health, and the environment. Do you want to make a real difference? Then we look forward to your application!