Order Support at Axelent

Do you want to be part of a successful company where service and quality are at the center? Do you thrive in a role where you collaborate with both colleagues and customers worldwide? Then you might be the one we are looking for at Axelent's order support!

About the Position

As order support at Axelent, you are a key player in the order support team. You handle everything from order registration and delivery follow-up to answering questions about our products and solutions. You have daily contact with the company's subsidiaries, resellers, and transport companies, contributing to creating smooth processes and a world-class customer experience.

In this role, you work closely with various departments and support with administrative tasks such as invoicing and transport documents. You ensure that Axelent's customers receive fast and professional service – every day.

Your main responsibilities:

• Register and follow up orders in the business system Pyramid.
• Answer questions from customers and sales companies about products, solutions, and orders.
• Monitor and follow up on deliveries, including contact with transport companies.
• Create transport documents to ensure smooth deliveries.
• Invoice completed orders.
• Collaborate with subsidiaries, resellers, and internal departments.

The role is based at Axelent's modern office in Hillerstorp, where you are part of a team of four colleagues. You report to the Order Planning Manager who is also located at the office in Hillerstorp.

Who are you?

To fit into the role, we believe you have the following competencies:

• Good computer skills and experience with the Office suite.
• Experience working in business systems, preferably Pyramid.
• Fluent Swedish and English in both spoken and written form.
• Additional language skills are a plus.

You have a natural ability to create structure and are driven to provide fast and effective service. Your positive attitude is contagious to both customers and colleagues, and you easily build good relationships. You are solution-oriented and tackle challenges with a flexible and unpretentious approach. Your technical interest helps you quickly understand both products and systems. You are meticulous, responsible, and ensure that everything you deliver is of high quality.

About the Company

Made in Hillerstorp. Works global.

Axelent's headquarters is located in Hillerstorp. All product development, production, warehousing, and packaging of Axelent's mesh wall systems take place there. The company has developed into a complete corporate group regarding machine safety and smart solutions for safe and efficient industry, warehousing, and storage. Axelent's high demands for safety, speed, and smart solutions have made the company one of the market leaders in these segments. Today, Axelent is represented by around 30 sales offices worldwide.

Axelent Group consists of the four companies Axelent AB, Axelent Engineering, Axelent Solutions, and Axelent Wire Tray AB. A common vision for the four companies is to make the industry competitive, safe, and profitable through automation, secure solutions, efficient routines, function, and competence.