Customer service coordinator, finance company salary

Customer Service Coordinator in Finance Company: Salary and Work

Working as a Customer a Customer Service Coordinator in a finance company, also known as Bank Officers, involves playing a vital role in handling and resolving customer inquiries and issues. It is a service-oriented role that requires good communication skills, problem-solving abilities, and a basic understanding of financial services.

Job Responsibilities

As a Customer Service Coordinator in a finance company, one is responsible for answering customer inquiries via phone, email, or chat. One may need to provide advice on various financial products, assist with transactions, handle complaints, and guide customers through different processes. It is important to be able to explain complex financial terms in a simple manner and provide customers with a positive experience.

Salary and Statistics

The average salary for a Customer Service Coordinator in a finance company is 42,500 SEK per month. Men in the profession have an average monthly salary of 47,000 SEK, while women earn an average of 39,400 SEK. This means that women earn 84% of what men do. There has been a decrease in the average salary from the previous year/survey, as it decreased from 43,400 SEK to the current 42,500 SEK.

Education and Requirements

To become a Customer Service Coordinator in a finance company, a high school education is usually required along with experience in customer service. Some employers may also require a higher education in economics or finance. It is important to have a good understanding of financial products and regulations, as well as the ability to communicate professionally with customers.

To succeed in the profession, it is also important to be service-oriented, detail-oriented, flexible, and have the ability to work efficiently under pressure. Being able to handle different types of customers and issues in a calm and professional manner is crucial.

Summary

Working as a Customer Service Coordinator in a finance company is a rewarding but challenging role that requires both technical expertise and strong communication skills. With the right education, experience, and attitude, one can thrive and advance in the profession. Despite a decrease in the average salary, it is still an attractive profession for many seeking a career in the finance sector.