What does a disturbance handler in a housing company do? – Tasks and work environment
A disturbance handler in a housing company works to manage and investigate various types of disturbances that occur within the housing stock. This can include everything from noise complaints and illegal subletting to conflicts between neighbors. The work often involves contact with tenants and property caretakers, as well as collaboration with social services and sometimes the police. Typical tasks include investigating incoming cases, documentation, mediation, and advising tenants and colleagues. The work environment is usually office-based, but tasks may sometimes require site visits or participation in meetings during evenings.
Salary development over time
The salary for a disturbance handler in a housing company has shown stable and positive growth in recent years. In 2022, the average salary was 33,000 SEK per month, increasing to 34 300 in 2023. In 2024, the average salary reached 35 600 SEK, representing an approximately 8% increase over three years. This salary growth reflects a general trend in the industry where demand for qualified personnel is rising, while employers aim to retain experienced staff. Despite steady salary development, demand for the role is projected to decline slightly in the long term according to the Employment Service forecast, which may influence future salary trends.
Disturbance handler, housing company salary – full overview
- Average salary: 35 600 SEK/month
- Lowest salary: 27,100 SEK/month (male, public sector)
- Highest salary: 54,200 SEK/month (female, public sector, research education)
- Hourly wage: 214 SEK
- Gender differences: Women earn 99% of what men do (35 500 SEK compared to 35 900 SEK)
- Regional differences: Salary levels may vary depending on the size of the housing market and demand in different regions
Education and qualifications
To work as a disturbance handler in a housing company, a high school diploma is typically required, preferably with a focus on social sciences, law, or property management. Many employers view post-secondary studies in real estate, law, or social work positively. Practical experience from customer service, the housing sector, or regulatory work is advantageous and can weigh heavily in recruitment. Additionally, employers often offer internal courses or induction programs for new employees.
- High school diploma: Usually in social sciences or economics, 3 years
- Post-secondary education: Examples include property management, law, or social work, 1–3 years
- Courses: Internal training in conflict management and law are available
- Internship: Practical experience in customer service or housing-related issues is advantageous
- Prerequisites: Good Swedish language skills in speaking and writing, understanding of housing law
Many disturbance handlers report that the role requires great tact and sometimes creative thinking to solve complex housing situations. It is not uncommon to collaborate with social services and the police to find long-term solutions when conflicts threaten to escalate. The profession offers a unique opportunity to make a difference in people's everyday lives and contribute to safer living environments.
Common benefits and compensations
Disturbance handlers in housing companies are often offered collective agreement benefits such as occupational pension, wellness allowance, and extra vacation days. Other common compensations include flexitime, opportunities for remote work, and sometimes access to company cars or paid further training, depending on the employer and the scope of the position.
Competition and challenges
The competition for positions as disturbance handlers is considered moderate, with a balanced number of applicants relative to available jobs. According to the Employment Service, there are 758 available jobs nationwide in the profession, but demand is expected to decline somewhat over the next five years. Challenges in the role often involve managing complex and sensitive situations involving multiple parties. The ability to handle stress, remain objective, and build trust is crucial. Additionally, good knowledge of legislation related to housing and tenancy law is required.
Tips for aspiring disturbance handlers in housing companies
To succeed as a disturbance handler, it is beneficial to combine strong communication skills with patience and a structured approach. Active listening and showing empathy facilitate meetings with tenants and colleagues, especially when handling sensitive cases. A solution-oriented mindset and the ability to quickly familiarize oneself with new regulations are valuable, as is thorough documentation and investigation. Taking the initiative for further training and staying updated on current laws gives an advantage in the role. Finally, stress resilience and the ability to stay calm under pressure are essential for thriving and developing in the position.
Key facts about disturbance handlers in housing companies
- Education level: High school diploma, often supplemented with post-secondary courses
- Work environment: Office with elements of fieldwork
- Typical employment: Full-time, sometimes evening work
- Demand: 758 available jobs nationwide
- Gender distribution: Even, small pay differences between genders
Career paths and future prospects
After three to five years as a disturbance handler in a housing company, there are opportunities to advance to more specialized roles such as property manager, area supervisor, or team leader within housing services. Some choose to further their education in law or social work to broaden their skills and open new career avenues. According to the Employment Service forecast, job opportunities are moderate today, but demand is expected to decrease slightly over the next five years. At the same time, expertise in conflict management and tenancy law remains in high demand, especially in larger housing companies and municipal housing organizations.
Frequently asked questions about disturbance handlers in housing companies
- What does a disturbance handler in a housing company earn?
- The average salary is 35 600 SEK per month, with small pay differences between genders.
- What education is required to become a disturbance handler?
- A high school diploma is usually required, preferably complemented by post-secondary courses in property management or law.
- What is the job market like for disturbance handlers?
- There are 758 available jobs nationwide, but demand is expected to decline slightly in the long term.
- What personal qualities are important in this profession?
- Conflict handling skills, empathy, thoroughness, and stress resilience are central qualities.
- Are there opportunities for advancement?
- Yes, further education and experience can lead to roles such as property manager or area supervisor.
- How do salaries differ between men and women?
- Women earn 99% of what men do, indicating very small pay gaps.
- What are the highest and lowest salaries for the profession?
- The highest salary is 54,200 SEK per month and the lowest is 27,100 SEK per month, depending on education, employer, and sector.
