Insurance administrator, other

What does an insurance case manager in insurance advisory do? – Tasks and work environment

An insurance case manager in insurance advisory handles and administers various insurance cases, for both individuals and companies. The tasks include investigating and assessing damage reports, providing advice on insurance coverage, interpreting agreements, and making decisions about compensation. Contact with clients often occurs via phone, email, and sometimes in person. The role is characterized by a fast pace, where accuracy and service orientation are central qualities. The work is mainly office-based and often involves collaboration in teams with other case managers, legal experts, and specialists within the insurance field.

Salary development over time

The salary for insurance case managers in insurance advisory has shown a steady increase in recent years. In 2022, the average salary was 47,400 SEK per month, rising the following year to 49 500. In 2024, the average salary has reached 51 300, which corresponds to a salary increase of approximately 8.2% over three years. The development reflects a continued demand for qualified case managers, where increased requirements for digital skills and the ability to handle complex cases contribute to salary growth. The gap between genders remains significant, and salary structures are also influenced by education level and experience. The trend indicates that the insurance industry values specialist knowledge highly, especially as regulations and products become more advanced.

Insurance case manager in insurance advisory salary – complete overview

• Average salary: 51 300 SEK/month
• Lowest salary: 42,300 SEK/month (female, private sector, high school education)
• Highest salary: 65,700 SEK/month (male, private employee, post-secondary education 3+ years)
• Hourly wage: 309 SEK
• Women earn: 47 200 SEK/month (85% of men's salary)
• Men earn: 55 600 SEK/month
• Regional differences: Data unavailable

Education and qualifications

To work as an insurance case manager in insurance advisory, a high school diploma with a focus on economics, law, or social sciences is usually required, but many employers prefer applicants with post-secondary education. Experience in customer service, administration, and digital tools is often advantageous. Internal training and certifications are regularly offered within the industry to ensure knowledge of current regulations and products.

• Formal education: High school diploma, often with an economic or legal focus
• Post-secondary education: YH (vocational) training or university (2–3 years) is advantageous
• Certifications: Industry-specific courses and internal certificates
• Internship: Common component in training and recruitment
• Prerequisites: Good computer skills and customer contact experience

Common benefits and compensation

Insurance case managers in insurance advisory are usually offered collective agreement benefits such as occupational pension, wellness allowance, and health insurance. Bonus programs, extra vacation days, and opportunities for remote work are common, as well as subsidized lunches or staff discounts. The work is characterized by secure employment conditions and good opportunities for skills development.

Competition and challenges

The competition for positions as insurance case managers in insurance advisory varies depending on region and employer. Despite a large number of vacancies, employers often require experience and specific knowledge within the insurance field. Digitalization is rapidly changing work processes and increasing demands on adaptability and technical understanding. Gender differences in salary and career opportunities remain a challenge within the profession. Success also requires the ability to handle stressful situations, make quick decisions, and communicate clearly with clients and colleagues.

Tips for those wishing to become an insurance case manager in insurance advisory

To succeed as an insurance case manager in insurance advisory, it is good to have a strong service orientation and the ability to listen to customer needs. Accuracy is crucial, especially when interpreting agreements and making decisions about compensation. Being stress-resistant is also an advantage, as the tempo is often high and many cases need to be handled simultaneously. Good communication skills facilitate collaboration with clients and colleagues, while technical curiosity helps you quickly adapt to new systems and digital tools. Those who show initiative and are willing to continue their education often find it easier to advance, especially within larger insurance companies.

Key facts about insurance case managers in insurance advisory

• Education level: High school diploma, often supplemented with post-secondary education
• Work environment: Office-based, high tempo, extensive customer contact
• Demand: 758 job openings in the profession
• Gender differences: Women earn 85% of what men do
• Common employment type: Full-time, often permanent employment

Career paths and future prospects

After three to five years as an insurance case manager in insurance advisory, there are good opportunities to advance to specialist roles, team leaders, or advisors within more complex insurance products. Many also choose to further educate themselves in law, economics, or project management to broaden their scope of work. Forecasts from the Employment Service show that there are currently no detailed assessments for this specific job title, but there are 758 job openings in the profession, indicating stable demand. The industry's rapid digitalization and increasing complexity mean that demand for skilled case managers is expected to remain, especially for those who can combine customer focus with technical and legal knowledge.

Frequently asked questions about insurance case managers in insurance advisory

• What does an insurance case manager in insurance advisory earn?
  - The average salary is 51 300 SEK per month, with variations depending on experience, education, and gender.
• What education is required to become an insurance case manager?
  - A high school diploma with a focus on economics or law is common, but post-secondary education is often advantageous.
• What is the work environment like for insurance case managers?
  - The work is office-based, with a lot of customer contact and a high tempo.
• Are there salary differences between men and women?
  - Yes, women earn on average 85% of what men do within the profession.
• What career opportunities are there after a few years?
  - Specialist roles, team leaders, or advisors within more advanced insurance products are common next steps.
• How many job openings are there in the profession?
  - There are 758 job openings within the profession of insurance advisors and insurance salespeople.
• What personal qualities are important?
  - Service orientation, accuracy, stress tolerance, and good communication skills are central qualities in the profession.