Vacant job

Lead Attendo's IT Service Desk in Stockholm and drive development towards smarter support and better user experiences.

At Attendo, you will lead an experienced service desk team that is ready for the next step in its development. This role is about creating structure, developing working methods, and giving the team the right conditions to work more proactively. You will have significant authority to drive improvements, develop new ways of working, and help shape the future of the service desk. If you are currently a team leader, foreman, or manager within IT support and want to take the next step in a role where you can combine leadership with development, this could be the right opportunity for you.

What we offer you

At Attendo, you join a business where IT is a key enabler for care and social services. You will become part of an engaged leadership team where ideas are welcome and where you are given great trust to develop both the team and the business. This role suits you if you want to combine leadership with development and are motivated by creating improvements that make a difference in everyday life.

Among other things, you will have the opportunity to:

• Lead an experienced and service-oriented team with extensive knowledge and strong cohesion.
• Drive the development of more efficient and proactive working methods.
• Participate in the development of self-service, digital assistants, and other solutions that simplify support.
• Collaborate closely with other group managers and specialists within a modern IT organization.

What you will do

As a Group Manager, your daily life involves leadership, business development, and operational work going hand in hand. You are close to the team, creating conditions for their success, while driving improvements that develop working methods and create more proactive support. The IT Service Desk handles approximately 45,000 cases every year, making structure, prioritization, and continuous improvement a natural part of the assignment.

You will, among other things:

• Lead, coach, and develop a team consisting of both permanent employees and hourly workers.
• Create structure, clear working methods, and the right conditions for the team to succeed.
• Be responsible for staffing, employee interviews, working environment, and competence development.
• Monitor KPIs and identify areas for improvement to increase quality and efficiency.
• Drive the development of knowledge bases, self-service portals, and digital support solutions.
• Collaborate with product owners, IT specialists, and other parts of the business to develop working methods that create more proactive support.
• Participate operationally during major incidents, changes, and prioritizations in the service desk's delivery.

Your team and workplace

You report to the responsible manager for Operational IT and become part of a leadership team with four group managers who work closely together. The area consists of approximately 30 employees within, among other things, service desk, infrastructure, applications, and operations. You lead an experienced team of service technicians with good business knowledge and a strong focus on service. The work is based out of the office in Stockholm with the possibility of hybrid work.

About you

We believe you have several years of experience within IT support or service desk and that you already have leadership responsibility today, for example as a team leader, foreman, or manager. Now you want to take the next step in a role where you get greater opportunities to influence both the team's and the business's development.

To succeed in the role, we see that you have:

• Experience with IT Service Desk or IT support.
• Experience with personnel responsibility or team leadership.
• Experience in driving improvement or change initiatives.
• Understanding of ITIL or similar working methods.

As a person, you are a confident leader who likes to take initiative and drive work forward. With a structured approach, you bring others along in the change and are motivated by developing both people and working methods.

How we get in touch

In this recruitment, we have chosen to collaborate with Ada Digital, which strives for a transparent, inclusive, and agile consulting and recruitment experience. We want to know more about you and your potential! You apply for the position easily and do not need to attach any documents. A motivation letter explaining why you are applying for the position is sufficient, and if you lack a CV, you can attach your LinkedIn profile. You can then follow your application live via our website. The selection process is ongoing, and the position may be filled before the application deadline. Are you curious and want to know more before applying? Contact the responsible recruiter. We look forward to hearing from you!