Customer Experience Manager

Elgiganten is Sweden's leading retailer of consumer electronics, appliances, and kitchens. Today, we have nearly 3,400 employees and a total of 170 Phonehouse stores and warehouses across the country. As an employee at Elgiganten, you are part of something much larger, and the business consists of several important functions such as warehouses, stores, e-commerce, Nordic central warehouse, and customer service. Join us and be part of our success!

Do you love contributing to a fantastic customer experience and leading others? We are now looking for a customer service-driven Customer Experience Manager with leadership skills and a strong desire to continuously develop yourself and others.

Working at Elgiganten is both fun, challenging, and fast-paced. It is not just our shared interest in what we sell that binds us together. Here you will find people – each with a heart for electronics and a genuine desire to help others find joy in the magical world of technology. Your main task as a Customer Experience Manager is to be present in the daily work with a focus on ensuring that we provide a good reception where the customer is offered the right solutions for their needs, short waiting times, and a high store standard while you develop, follow up, and coach your employees. You are part of the store's local management team, and in addition to personnel responsibility for your team, you are jointly responsible with the other management team members for the overall operations and the store's results.

Your Role as Customer Experience Manager

For you, employees and customers are the most important. At the same time, you create good results by optimizing and following up the daily operations to ensure customer friendliness and efficiency. You have overall responsibility for your areas, employees, customers, and results. As a Customer Experience Manager, you lead by developing and coaching your employees to continuously offer a fantastic customer experience in all areas included in the role, such as customer satisfaction, financial controls, technical support, and merchandising. You are also responsible for recruiting, introducing, and further developing your team and ensuring the daily operations by leading and planning the business. You will be part of and work closely with your employees and be an important role model in the store.

Who Are You?

As a Customer Experience Manager at Elgiganten, your personal qualities and motivation are the most important. You love to develop, develop others, set and achieve your goals, and of course, have fun while doing it!

We see that you:

• Have good communication and leadership skills
• Can create and maintain a team culture characterized by collaboration and joy at work
• Are business-oriented and results-driven with the customer in focus
• Are detail-oriented and have the ability to create structure
• Are engaged, responsible, and have a desire to do your best
• Are proactive and solution-oriented

The role of Customer Experience Manager requires at least 3 years of experience in customer service and understanding of operations and management in a retail chain. You have experience in sales with good results, are used to taking professional responsibility, and are a close-to-business person.

Who Are We?

Our culture is important to us, and our values permeate everything we do. We are now looking for a colleague who wants to be part of our community and, like us, is driven by and shares our values: Win Together, Play Together, Grow Together, and be Different Together.

At Elgiganten, we believe that our differences make us stronger, and cohesion is a strength. Here, driven individuals with a great interest in both our customers and each other work together. Those who see opportunities, enjoy rapid changes, and are driven to contribute to positive results tend to thrive with us. They are energetic people who have the ability to take their own initiatives naturally and who want to develop.

Development with Us

Our goal is to become the industry's best employer, and we believe we can achieve this, among other things, through our good leadership. At Elgiganten, a good leader creates engagement, joy at work, and motivated employees. Development and internal training are areas we have chosen to invest in, including training in product knowledge, customer interaction, and leadership training.

Elgiganten Offers:

• Contractual salary and pension
• Generous bonus agreement
• Benefits in wellness and employee purchases
• Internal training program for employees and leaders
• Good career opportunities

Additional Information

Employment type: Temporary position from June to December.

Scope: 100%. Working hours include evenings and weekends.

Start date: By agreement.

Application deadline: 2025-04-15

At Elgiganten, we strive for diversity and therefore welcome all applicants, regardless of gender, age, or ethnic background. Please note that we use tests and background checks as part of the recruitment process. We look forward to your application! Register your CV and apply for the position by clicking the link.