About the Workplace

VR Snabbtåg is a modern train company that has been operating the Stockholm - Gothenburg train route with our high-speed trains since 2015. We have recently changed our name to VR and are now green instead of red; otherwise, everything remains the same. Since our inception, we have established ourselves as the most punctual train operator on the Stockholm-Gothenburg route and have, since 2016, ranked first in the Swedish Quality Index measurement within the category of train companies, and in 2024 we won for the entire category of passenger transport.

Since May 2024, we have been part of the VR Group, a Nordic transport group headquartered in Finland. VR is a Finnish company with extensive experience in the railway industry, from logistics and long-distance trains in Finland to contracted urban transport in both Finland and Sweden. VR Snabbtåg represents the Swedish part of long-distance train traffic, and we have offices in Gothenburg and Stockholm, both just a stone's throw from the central station.

About the Role

Are you curious about operations management or currently working in the transport field? Are you excited by the thought of being part of building the most beloved travel company through an exceptional service experience? Then we think you should come on board with us at VR Snabbtåg!

The Service & Operations Center (SOC) plays a central role in both traffic management, operational personnel management, and customer service.

In the role of Service and Operations Manager, you will have broad responsibilities and interact with many parties, especially during traffic disruptions. The assignment requires you to be both efficient and meticulous in your work and to have a humble attitude towards everyone with whom the service interacts.

Your main tasks include:

Traffic management including disruption handling, decisions on customer solutions, ordering replacement traffic, and internal and external coordination
Vehicle planning, vehicle management, and handling of fault reports
Operational personnel management within the coming days
Accident and deviation management

Employment Type

We are looking for a part-time employee (intermittent employment) to cover summer vacations and work as needed during the remaining parts of the year. During June–August, you are expected to work almost full-time. The position begins with a four-week training program. We would like you to be available to start this as soon as possible, but no later than May. Working hours vary between day, evening, night, and weekend, and you will be based in Stockholm.

Qualifications

To thrive in the role with us, you are professional, self-driven, and flexible with good multitasking ability and stress resilience. You are a proactive person who quickly gains an overview of complex situations and can make both quick, thoughtful, and sometimes uncomfortable decisions. You have a strong safety mindset and some technical knowledge, and you are used to working with system support.

Trying new ways of working, being a challenger, and finding solutions appeal to you. You are business-minded and clearly see how your decisions affect the economy and productivity. Since the position has a strong focus on service to employees and customers, it is of utmost importance that you are unpretentious, service-oriented, and willing to pitch in where needed.

Furthermore, you have:

High school education
Good communication skills in Swedish and English, both spoken and written
Experience working with the Office suite (Excel, Word, and Outlook)

We consider it an advantage if you have experience from similar tasks with a focus on operational leadership and customer service, preferably from the railway or other transport industry.

Other

We welcome everyone into the VR team, regardless of who you are or where you come from. It is the unique personalities of all employees that allow us to offer our travelers a unique service experience every day.

With us, you will be part of an environment with a high and positive pace of change where you contribute to the continued journey of VR Snabbtåg. We offer you variation in your work content and good opportunities to influence your personal development and future within the company through your own initiatives. You will be part of a team with competent and friendly colleagues. In addition to great colleagues, you will receive a fair salary with good conditions. You will receive occupational pension, vacation compensation, wellness allowance, discounts on travel, and more.

We are curious about you, so please submit your application as soon as possible via the link. We do not use personal letters in our process. Instead, we want you to attach your CV and answer our selection questions. The questions help us understand who you are in a fair way. The next steps in the process are to conduct our mandatory selection tests, followed by interviews, alcohol and drug testing, background checks, and reference checks.

If you have any questions, please contact snabbtag.jobb@vrresa.se (mailto:snabbtag.jobb@vrresa.se)

We work with ongoing selection, which means that the position may be filled before the application deadline.

Welcome aboard for a more pleasant journey!