Vacant job

Company Description

Securitas plays an important role in society and manages one of Sweden's most important missions - to protect and help people feel safe. Now you have the chance to become part of Sweden's largest security company.

As the country's largest employer in our industry, we can offer you development opportunities and variation that few other companies can. We strive for unified leadership with a balance between expectations and conditions.

Securitas Sweden places its personnel in wartime. This means that as an employee, in the event of war, you will retain your employment and be managed by Securitas.

You take care of people's safety – Securitas takes care of you.

Job Description

Are you currently working as an installation technician, service technician, or electrician and curious about stepping into a more office-based role? Do you want to work with the systems and software behind the hardware you have experience with?

We are now looking for a Support Technician for Securitas Connect's support department for our packaged business solutions. Here you will combine your technical expertise with problem-solving and support in an exciting and developing role.

As a Support Technician, you will act as technical support during the installation, maintenance, and use of our alarm packages and the platform that controls them. Together with field technicians, you will ensure that the components are integrated and configured according to requirements, as well as collaborate with salespeople, project managers, and other internal colleagues to secure delivery to our corporate clients. A large part of the support you will provide involves technical knowledge of how alarm installation works, and therefore it is required that you have basic knowledge of traditional alarm installation and/or electrical installation.

In addition to technical support, you will play an important role in how the platform operates. You will conduct training and presentations for both customers and colleagues, with the goal of enhancing their knowledge and efficiency.

As a Support Technician, you will belong to a group of 7 people, all based in Malmö. Everyone in the team works in technical support, and you can be sure that they share your interest in technology. As the department is in a development phase, you will have the opportunity to influence the work and design of processes, structures, and Securitas's new technologies.

Your responsibilities include:

• Providing technical advice and support in the user platform
• Troubleshooting and problem resolution
• Technical support for subcontractors during installation
• Training and supporting colleagues such as salespeople, project managers, and other internal staff
• Conducting simple presentations for end customers

We value diversity, so regardless of age, gender, or background, your application is warmly welcomed. If you are the right person, we look forward to meeting you!

Requirements

Essential:

• Basic knowledge of traditional alarm installation or electrical installation, such as wired alarm systems.
• Experience in technical support on-site and/or remote
• Fluent in Swedish and English, both spoken and written

Desirable:

• Good knowledge of the alarm.com platform
• Good knowledge of hardware such as Support Technicians, e.g., climac, IQ4, or IQ Pro
• Good knowledge of IP cameras, video analysis, access control systems/door control
• Network knowledge, wired and wireless

You are a problem solver who enjoys varied tasks and has a structured working method. You prioritize correctly and always strive to provide the best possible service to those you encounter.

Additional Information

We only accept applications via our recruitment tool. We work with ongoing selection, so if you are interested in the position – send your application today!

If you have questions about the position, please feel free to contact the contact person Mia Wilhelmsson: mia.wilhelmsson@securitas.se.

• The position is a permanent employment with a 6-month probationary period
• All work is performed in the office, with no possibility for remote work
• We use tests as an initial step in our selection process
• We primarily communicate via email
• The application deadline is April 6

We have made a medieval selection for all recruitments, so we kindly ask for no calls from ad sellers or recruitment service sellers.

For employment within Securitas Sweden AB, it is required that you have approved grades from high school in Swedish and English and are approved by the County Administrative Board for employment in an authorized security company according to the Act (1974:191) on security companies (the application is made by Securitas). Depending on the position, a security review according to the Security Protection Act (2018:585) may also be relevant. To investigate and assess whether you meet the requirements to be approved according to each regulation, a background check will be conducted. The assessment concerns legal compliance, suitability, reliability, loyalty, and any vulnerabilities. Information obtained may come from you, open sources, or authorities. We apply a holistic assessment when evaluating suitability for each position.

Salary and employment conditions are based on collective agreements between the employer organization Security Companies and Unionen as well as Ledarna.

More information about Securitas as an employer and our recruitment process can be found at securitas.se