Vacant job

Summer is just around the corner and approaching rapidly, finally! In the same tempo, our phone calls continue to pour in - therefore, we now need reinforcement in the form of an engaged and social summer colleague who may become a long-term part of our business even after the summer.

About AnswerOnline

Since 1994, we have been helping companies with cost-effective and customized answering services through our innovative communication solutions. This includes everything from simple phone answering and flexible switchboard services to external customer service and outsourced phone support.

Our fundamental idea is simple: to create a personal link between companies and their customers. Through our engaged and trained customer communicators, who greet every call with a smile, we offer an answering service characterized by our culture – present, simple, and personal.

What is it like to work with us?

Based on work we have done with our colleagues, we have compiled their thoughts and words into a sentence that reads: "At AnswerOnline, I have the opportunity to develop in a pleasant environment with inclusive leaders, caring colleagues, and in a business that is continuously evolving." - something we are extremely proud of!

We welcome you to an engaged team where collaboration and customer focus are at the center, while we also have fun at work. We often say that we practice a team sport because every individual's contribution affects the whole - we believe that you who are applying share that view with us and want to be part of our close-knit AnswerOnline team.

As a customer communicator, you will among other things:

• Answer incoming calls and meet customers based on their unique needs & wishes. This may involve answering questions, registering messages, forwarding the call to the right party, or case management in external systems.
• Handle and resolve customer issues in an efficient and professional manner.
• Continuously work to meet set goals for call times and develop your call quality.
• Contribute to the company's values and culture by being Present, Simple, and Personal – both internally and towards customers.
• Utilize call methodology and rhetoric from training to ensure professional responses.
• Stay updated on customer and company information via internal channels.

What we expect from you:

• Fluent Swedish & English in both spoken and written form
• Good computer skills and the ability to quickly familiarize yourself with various systems.
• Ability to remain calm and focus on the task even in a high-paced environment.
• Your work ethic is strong and you are careful to keep times and fulfill commitments.

As you can see, we do not have a long list of requirements, but we are convinced that it is your personal qualities that will be decisive for how well you thrive and perform in the role.

We are looking for you who:

Are outgoing, communicative & thrive best in social contexts. You possess the ability to balance soft & hard values where you maintain your social, energetic personality while effectively steering and leading the conversation with a solution-oriented approach. You thrive in an environment where there is a bit of action and hustle, balancing several balls in the air at the same time you do with brilliance.

Other:

Start: Beginning of May

Working hours: Varying schedule. Mon-Fri 07.00-18.00

Location: Kalmar

Employment type: Seasonal employment during the summer period with the possibility of extra work thereafter. Employment degree between 80%-100% during the summer period.

Application deadline: 2025-03-31

Please note that selection is ongoing and the position may be filled before the application deadline. Your answers to the application questions will form the basis for the assessment of your application.

Due to technicalities with the Employment Service, the Growth Initiative Kalmar's partner Thread AB is listed as the employer in the ad's fact text at the bottom of the ad in the job bank. The position described above is with the employer mentioned in the text above and it is also they who will be your employer if you are the one who gets the position. The employer receives recruitment support from the Growth Initiative Kalmar to find just you.