Wardrobe workers

What does a cloakroom attendant do? – Tasks and work environment

A cloakroom attendant is responsible for receiving, storing, and returning outerwear and belongings to visitors at venues such as theaters, concert halls, nightclubs, or event arenas. Tasks include organizing and labeling submitted garments, managing receipt systems, and sometimes handling payments for the service. Work often takes place in environments with many people and varying pace, where service skills and accuracy are crucial. Cloakroom attendants often work long shifts and need to handle both stressful periods and calmer moments with the same professionalism.

Salary development over time

The salary for cloakroom attendants has shown a steady increase over the past three years. In 2022, the average salary was 28,300 SEK per month, which increased to 29 000 SEK in 2023. During 2024, the average salary has risen further and now stands at 30 400 SEK per month, representing a total increase of approximately 7.4% over three years. The largest increase occurred between 2023 and 2024, where salaries increased by 5%. This trend can be explained by increased demand for service staff in the event and entertainment industry, as well as general wage adjustments within the profession of caretakers and similar roles. Other factors influencing salary include experience, geographic location of the workplace, and education level.

Cloakroom attendant salary – complete overview

• Average salary: 30 400 SEK/month
• Lowest salary: 23,300 SEK/month (men), 27,100 SEK/month (women)
• Highest salary: 33,000 SEK/month (men), 32,100 SEK/month (women)
• Hourly wage: 183 SEK/hour
• Gender differences: Women earn 103% of what men do (women: 31 000 SEK, men: 30 300 SEK)
• Regional differences: Data on regional variation is unavailable

Education and qualifications

To work as a cloakroom attendant, no formal education is generally required, but employers often value experience from service roles and good social skills. Some workplaces may offer short introductory courses or internal training to ensure routines and customer service meet high standards. Practical experience, responsibility, and the ability to handle stressful situations are important qualifications for success in the profession.

• Formal education: No specific education required, but high school education is advantageous
• Courses: Workplace introduction, service training, or cash handling may be included
• Experience: Prior experience from customer service or similar roles is meritorious
• Prerequisites: Good Swedish, stress resilience, and accuracy
• Tips for selection: Engagement and social skills often weigh more than formal qualifications

Common benefits and compensations

Cloakroom attendants often have rights to overtime pay for work evenings, nights, and weekends, which is common in the event industry. Many workplaces also offer staff discounts, free work clothing, and collective agreement-based insurance and pension contributions. Some employers may offer opportunities for further training in service or leadership, especially at larger venues or event companies.

Competitions and challenges

The job market for cloakroom attendants involves some competition, especially in larger cities and during peak seasons for events. Since the profession often does not require formal education, many apply for these roles, which can make it difficult to stand out without relevant experience. A challenge is also that shifts are often irregular and may involve late evenings or weekends. Managing large crowds in a short time requires patience and stress resilience. Despite this, there are good opportunities to find work within the profession, as demand remains relatively stable and vacancies are regularly advertised.

Tips for those wishing to become a cloakroom attendant

To succeed as a cloakroom attendant, it is good to be service-minded and flexible, as the work environment is often changeable and customer contact is central. Being meticulous is important to keep track of guests' belongings and avoid mistakes during return. Social competence and a friendly approach help create a positive experience for visitors, even during stressful periods. Stress resilience makes it easier to handle high tempo and many guests in a short time. Additionally, it is an advantage to be responsible and able to take initiative when needed, such as dealing with issues related to receipts or payments. Showing interest in workplace routines and quickly learning new systems is often appreciated by employers. Finally, punctuality and reliability are valuable, as shifts are often scheduled around specific events.

Key facts about cloakroom attendants

• Education level: No formal education required
• Work environment: Public venues, often evenings and weekends
• Common employment type: Hourly or temporary employment
• Demand: 481 job openings within the profession according to latest data
• Special skills: Service orientation and stress resilience are central qualities

Career paths and future prospects

After several years of experience as a cloakroom attendant, there are opportunities to take on more responsibility, such as supervisor for cloakroom staff at larger venues or event companies. Some continue in the service industry focusing on reception, event coordination, or other customer-facing roles. According to the Swedish Public Employment Service's forecasts, demand for service personnel remains stable, especially in larger cities and during major events. Those who develop their skills in customer service and leadership have good chances for advancement or transitioning to related roles such as caretaker, entrance host, or event staff.

Frequently asked questions about cloakroom attendants

• What does a cloakroom attendant earn?
  - A cloakroom attendant has an average salary of 30 400 SEK per month.
• Are there differences in salaries between men and women?
  - Yes, women earn an average of 31 000 SEK while men earn 30 300 SEK, which means women earn 103% of men's salary.
• What are the lowest and highest salaries for cloakroom attendants?
  - The lowest salary is 23,300 SEK (men) and 27,100 SEK (women), while the highest salary is 33,000 SEK (men) and 32,100 SEK (women).
• Is education required to become a cloakroom attendant?
  - No, no specific education is required, but experience from service professions is advantageous.
• What are the future prospects for cloakroom attendants?
  - Demand is stable and many job openings are available within the profession, especially in larger cities and during event seasons.
• What are the working hours for cloakroom attendants?
  - Working hours are often irregular and include evenings, weekends, and sometimes nights.
• Are there opportunities for advancement within the profession?
  - Yes, it is possible to take on more responsibility, such as supervisor or transition to other service roles.