Vacant job

Job Description We are now looking for customer service advisors for SEB 24|7 in Sundsvall. The recruitment will take place continuously during the spring, with the next start in May and June.

The job involves receiving incoming phone calls regarding various types of banking matters where you will assist customers digitally via phone. The position will begin with an extensive training plan that includes both theoretical and practical elements to provide the best conditions for success in the role.

At our telephone bank, you are SEB's face to the outside world and have one of the most important roles for our customers. We strive for a culture where the customer truly is at the center, where accessibility, service, and business are our guiding stars along with a focus on continuous change and development.

The position is full-time, so you cannot be a student. You also need to be flexible as working hours vary between day and evening, with the possibility to request your schedule.

Who are you? We are looking for someone who is a good communicator and wants to provide each customer with a positive experience of SEB. Your surroundings would describe you as energizing, cooperative, and engaged. You learn new things easily, are good at problem-solving, and are curious about our digital development. You also have a strong interest in banking and finance and see the position at SEB as a long-term opportunity.

To be considered for the role, we see that you have:

- Experience in service, preferably from customer service via phone or similar work
- Good phone and computer skills
- Fluent in both Swedish and English, spoken and written
- High school education with a college preparatory diploma
- Genuine interest in banking/finance

Preferred qualifications:

- Relevant university degree in economics
- Previous work experience in banking, finance, or similar work

What do we offer? At SEB, we are convinced that inclusion and diversity are crucial for building strong and effective teams to ensure our company's sustainability for the future. We strive to have an inclusive and values-driven culture where we all feel appreciated, respected, and involved regardless of background, experience, belief, gender, age, and where we come from.

As an employee at SEB, you will have access to comfortable benefits for all life situations, including:

• The possibility to request your working hours and schedule
• Favorable mortgage interest rates
• Profit-sharing system, a part of the bank's annual profit is distributed annually in cash and shares.
• Wellness allowance & Lifestyle allowance
• Access to our internal job market and career opportunities as well as extensive training opportunities on our digital training platform SEB Campus.

You can read more about what we can offer here: Employee benefits and perks | SEB (sebgroup.com) (https://sebgroup.com/sv/karriar/arbeta-pa-seb/medarbetares-fordelar-och-formaner)

Next steps in the recruitment process Once you have applied for the position, you will receive a link for a digital interview with our virtual assistant Hubert, which takes about 10-15 minutes. We encourage you to respond to the interview as soon as possible to move forward in the process. The purpose of the Hubert interview is to give all candidates the opportunity to tell more about themselves and for us to ensure that all candidates are assessed in the same way, regardless of gender, age, and ethnicity. Please check this article before the interview for tips and tricks: https://www.hubert.ai/insights/tips-och-rad-infor-din-forsta-hubert-intervju (https://www.hubert.ai/insights/tips-och-rad-infor-din-forsta-hubert-intervju)

You will then be contacted by one of our recruiters if you are shortlisted for a second interview.

As part of the recruitment process, background checks will be conducted by us and SEB. You will also be asked to provide an extract from the criminal record.

Questions and contact We select candidates continuously, so you are welcome to submit your application today.

In this recruitment, SEB collaborates with Amendo. If you have questions about the position, please contact our Regional Branch Manager: Gitte Thorsén, gitte.thorsen@amendo.se or our Talent Acquisition Manager: Mathilda Carlbom, mathilda.carlbom@amendo.se

Warm welcome with your application!

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