Customer service assistant, call center salary

Customer Service Assistant, Call Center: Salary and Work

Working as a Customer Service Assistant in a call center involves being responsible for providing customer support and assistance via phone, email, or chat. It is important to have good communication skills, be service-oriented, and be able to solve problems efficiently in order to thrive and succeed in this profession.

Salary

According to the latest statistics, the average salary for Customer Service Assistants in call centers is 29 300 SEK per month. Men in the profession earn an average of 29 900 SEK, while women earn 28 900 SEK. This means that women earn approximately 97% of what men do. Compared to the previous year, the average salary has increased from 28 300 SEK to 29 300 SEK.

Education and Requirements

To secure a job as a Customer Service Assistant in a call center, a high school education is usually required. Some employers may also value previous experience in customer service or related areas. Important qualities include good communication skills, patience, problem-solving abilities, and the capacity to work effectively under pressure.

Considerations

For those wishing to work as a Customer Service Assistant in a call center, it is important to be prepared to work varying hours, including evenings and weekends. Having a positive attitude, being flexible, and being able to handle stress are also important qualities for thriving in this profession.

Professional Information

The tasks of a Customer Service Assistant in a call center may vary depending on the company's needs, but common duties include answering customer inquiries, providing technical support, handling complaints, and entering information into systems. It is crucial to provide professional and efficient service to maintain customer trust and loyalty.

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