Telecommunicator, customer service call center salary

Telecommunications Operator, Customer Service Call Center

Working as a Telecommunications Operator in a customer service call center is a responsible and communicative profession that requires a good sense of service and technical expertise. In this role, one is responsible for assisting customers with their inquiries and issues via phone, email, or chat. It is important to be able to handle different types of customer cases in a professional and efficient manner.

Salary

According to the latest statistics, the average salary for Telecommunications Operators in customer service call centers is 29 300 SEK per month. Men earn an average of 29 900 SEK while women earn 28 900 SEK, which means that women earn on average 97% of what men do. There has been an increase in the average salary from 28 300 SEK since the previous year/measurement.

Education and Requirements

To get a job as a Telecommunications Operator in a customer service call center, a high school education is usually required. It is also advantageous to have experience in customer service and good communication skills. Some employers may require additional training in telecommunications or related fields.

To succeed in this profession, it is important to be attentive, patient, and have the ability to solve problems efficiently. A positive attitude and the ability to work in a team are also important qualities to thrive as a Telecommunications Operator in a customer service call center.

Things to Consider

If you are interested in working as a Telecommunications Operator in a customer service call center, it is important to be prepared to work in a stressful and fast-paced environment. Being able to remain calm and continue to provide good service even under pressure is an important part of the job.

It is also important to be flexible when it comes to working hours, as customer service often involves working in the evenings, weekends, and sometimes even night shifts. Being prepared to handle different types of customer personalities and situations is part of the challenge as a Telecommunications Operator in a customer service call center.