Customer receiver, car workshop salary

Customer Service Representative in Auto Repair Shop: Salary and Work

Working as a Customer Service Representative in an auto repair shop is an important and responsible profession where you have direct contact with customers and play a central role in creating a positive customer experience. Below is information about salaries, education, job duties, and requirements for working in this exciting profession.

Salary for Customer Service Representative, Auto Repair Shop

According to the latest statistics, the average salary for Customer Service Representatives in auto repair shops is 39 400 SEK per month. It is noted that on average, men earn 38 300 SEK while women earn 40 300 SEK, which means that women in the profession have a salary level that is 105% of men's. There has been a positive change in the average salary compared to the previous year/measurement, where it increased from 35 600 SEK to 39 400 SEK.

Job Duties and Requirements

As a Customer Service Representative in an auto repair shop, it is important to be service-oriented, communicative, and have the ability to handle different types of customers. Job duties may vary but include receiving customers, scheduling service and repair appointments, providing price quotes, informing about completed work, and handling any complaints.

To secure a job as a Customer Service Representative in an auto repair shop, a high school education is usually required along with experience in customer service. It can be advantageous to have knowledge in the automotive industry and good language skills.

Things to Consider

If you are interested in working as a Customer Service Representative in an auto repair shop, it is important to be prepared to work in a hectic environment with varied tasks. Having the ability to handle stress and conflicts professionally is an important attribute to succeed in the profession.

It can also be beneficial to have a positive attitude, be flexible, and have the ability to work in a team. Having an interest in cars and mechanics can also be useful in the role of a Customer Service Representative in an auto repair shop.

Summary

Working as a Customer Service Representative in an auto repair shop is a rewarding profession that requires good communication skills, a service-oriented approach, and the ability to handle different customer situations. With an increasing average salary and the opportunity to build positive customer relationships, this is a profession that suits those who enjoy working in a service-oriented environment.

For more information on salary statistics and working conditions in the profession of Customer Service Representative in an auto repair shop, continue reading below.