Complaints manager salary

Complaints Handler: Salary and Work

Complaints handlers, also known as customer service representatives, play a crucial role within companies by managing customer complaints and grievances. In addition to resolving conflicts, they are also responsible for providing excellent service and maintaining the company's good reputation.

Salary Statistics

According to the latest statistics, the average salary for Complaints Handlers is 29 300 SEK per month. Men in the profession have a slightly higher average salary of 29 900 SEK compared to women's average salary of 28 900 SEK. This means that women earn approximately 97% of what men do. There has also been a positive change in the average salary from 28 300 SEK the previous year.

Education and Requirements

To become a Complaints Handler, a high school education is usually required, but some employers may also request higher education or relevant experience in customer service. It is important to have good communication skills, problem-solving abilities, and the ability to handle stressful situations. Being service-oriented and having the ability to work in a team are also important qualities for success in the profession.

Job Duties and Tips for the Profession

As a Complaints Handler, you will be dealing with customer complaints, incorrect deliveries, returns, and other complaint cases. You need to be attentive, patient, and have the ability to handle dissatisfied customers in a professional manner. Providing accurate information and explaining the company's policies and processes are also crucial parts of the job.

To succeed as a Complaints Handler, it is important to have a positive attitude, be solution-oriented, and have the ability to handle conflicts in a diplomatic manner. Continuously developing your knowledge in customer service and being willing to learn new systems and processes is also advantageous.

Summary

Working as a Complaints Handler can be both challenging and rewarding. With the right education, skills, and attitude, you can thrive and grow in this profession. By focusing on providing excellent service, solving problems, and handling conflicts professionally, you can contribute to creating satisfied and repeat customers.