Vacant job

About the Role

The IT Support Business Area is tasked with developing and managing overarching and common processes for the region. We are responsible for services within these areas. Our operations are primarily located in Sundsvall, Härnösand, Örnsköldsvik, and Sollefteå. Our mission is to deliver high-quality and secure IT services and telephony to the region's activities. Deliveries are made through projects, maintenance, and support for a complex and vital operation. IT also works extensively as a purchasing organization since a large part of the region's IT operations is managed by an external provider. We are in an intensive period with continued development of the medical record system Cosmic, and the role focuses on business-oriented maintenance and development. We are now looking for a specialist for the unit for care-oriented system maintenance. You will work within the maintenance object Care Support and e-Health.

The unit is responsible for business-oriented system maintenance of care systems and e-services via 1177. You work closely with healthcare operations and contribute to ensuring the systems function in the daily work for employees within health and social care. The assignment involves developing, maintaining, and improving support in the systems used for, among other things, care administration, documentation, medication management, orders, test results, and digital services to residents. In this role, you help ensure that solutions support safe working methods, efficient flows, and useful system support in the daily life of healthcare.

The position is a permanent full-time employment with start date according to agreement. If needed, there is an opportunity for clinical work for a part of the role. The location is Sundsvall, Härnösand, Örnsköldsvik, or Sollefteå.

Responsibilities

• Handle cases related to Orbit/PasIva and ensure they are followed up and resolved
• Engage in dialogue with superusers and operations to capture needs and support system usage
• Participate in user forums and collaborate with other regions using Orbit and PasIva
• Report status, deviations, and development needs to the object manager
• Ensure quality of documentation and contribute to maintaining high-quality system data and functionality
• Contribute to the execution of activities in the maintenance plan according to schedule
• Coordinate training needs and plan and conduct training initiatives for the operation
• Analyze operational needs and translate them into concrete improvement proposals for systems and working methods
• Participate in testing, implementation of changes, and version upgrades of the system

Qualifications

We are looking for someone who

• Has post-secondary education in IT, health care, or other education deemed relevant by the employer, or equivalent knowledge acquired through work experience
• Has experience working in healthcare information systems
• Has work experience in business-oriented system maintenance or similar work
• Has good knowledge of digitalization and how IT support can contribute to business development
• Has experience working independently and handling multiple parallel tasks
• Has good knowledge of Swedish in speech and writing
• Has a valid driver's license (Category B)

It is an advantage if you

• Have education in system maintenance, IT governance models (e.g., PM3 or ITIL), or information systems
• Have clinical education (e.g., nurse, medical secretary, or equivalent)
• Have work experience in system maintenance within care systems, such as Orbit or PasIva
• Have work experience in change management, testing, and implementation of new system versions
• Have work experience in planning and conducting training initiatives
• Have work experience in collaborating with suppliers and external parties
• Have good knowledge of English in speech and writing

To succeed in the role, we believe you have these personal qualities

• Stable
• Relationship-building
• Collaborative
• Self-starting

Region Västernorrland

With approximately 7,000 employees and over 200 professions, Region Västernorrland is responsible for several of the most important operations for residents' ability to participate in society. Here, your knowledge and commitment make a difference in everything from healthcare to culture, environment, and sustainability. Become part of a team where everyone is needed. Together for a growing Västernorrland.

The region has worked for many years to create conditions that contribute to healthy and well-being employees. Your well-being and job satisfaction are important to us. One of our many benefits is an annual wellness allowance of 5,000 SEK. We apply individual salary setting according to the current collective agreement. Read more about Region Västernorrland, our benefits, and what it is like to work with us: Region Västernorrland - Working at Region Västernorrland (https://rvn.se).

Some positions within Region Västernorrland are classified for security, and a security clearance may therefore be required. We have made our choice of recruitment method and therefore decline contact with advertising salespeople or other sellers of recruitment services.

Selection and interviews are conducted continuously. We look forward to receiving your application!