Vacant job

We are a force that binds, holds together, and develops the county. Within Region Västernorrland, we are all part of something greater.

About the Role

The IT Support Business Area is tasked with developing and managing overarching and common processes for the area. It is also responsible for services within these areas. Our operations are primarily located in Sundsvall, Härnösand, Örnsköldsvik, and Sollefteå. The business area's mission is to deliver high-quality and secure IT services and telephony to the region's operations. Deliveries are made through projects, maintenance, and support for a complex and vital operation. IT also works extensively as a client organization since large parts of the region's IT operations are managed by an external provider. We are in an intensive period with continued development of the electronic health record system, Cosmic, and the role focuses on operational maintenance and development. We are now looking for a specialist for the unit for healthcare-related system maintenance. You will work within the maintenance object of Care Support and e-Health.

The unit is responsible for operational system maintenance of healthcare systems as well as e-services via 1177. You work closely with healthcare operations and contribute to ensuring that the systems function in the daily work of employees within healthcare. The assignment involves developing, maintaining, and improving support in the systems used for, among other things, healthcare administration, documentation, medication management, orders, test results, and digital services to citizens. In this role, you help ensure that solutions support safe working methods, efficient workflows, and usable system support in the daily life of healthcare.

The position is a permanent full-time employment with an agreed start date. If needed, opportunities for clinical work may be provided for part of the role. The location is Sundsvall, Härnösand, Örnsköldsvik, or Sollefteå.

Responsibilities

• Handle cases related to Orbit/PasIva and ensure they are followed up and resolved.
• Engage in dialogue with superusers and operations to capture needs and support the use of the system.
• Participate in user forums and collaborate with other regions using Orbit and PasIva.
• Report status, deviations, and development needs to the object manager.
• Ensure quality of documentation and contribute to maintaining high-quality system data and functionality.
• Contribute to the execution of activities in the maintenance plan according to schedule.
• Coordinate training needs and plan and conduct training initiatives for the operations.
• Analyze operational needs and translate them into concrete improvement proposals for systems and working methods.
• Participate in testing, implementation of changes, and version upgrades of the system.

Qualifications

We are looking for you who

• Have post-secondary education in IT, healthcare, or other education deemed relevant by the employer, or equivalent knowledge acquired through work experience.
• Have experience working in healthcare information systems.
• Have work experience in operational system maintenance or similar work.
• Have good knowledge of digitalization and how IT support can contribute to operational development.
• Have experience working independently and handling multiple parallel tasks.
• Have good knowledge of Swedish in speech and writing.
• Hold a valid driver's license (Category B).

It is meritorious if you

• Have education in system maintenance, IT governance models (e.g., PM3 or ITIL), or information systems.
• Have clinical education (e.g., nurse, medical secretary, or equivalent).
• Have work experience in system maintenance within healthcare systems, such as Orbit or PasIva.
• Have work experience in change management, testing, and implementation of new system versions.
• Have work experience in planning and conducting training initiatives.
• Have work experience in collaboration with suppliers and external parties.
• Have good knowledge of English in speech and writing.

To succeed in the role, we believe you have these personal qualities

• Stable
• Relationship-building
• Collaborative
• Self-initiative

Region Västernorrland

With approximately 7,000 employees and over 200 professions, Region Västernorrland is responsible for several of the most important operations for citizens' ability to participate in society. Here, your knowledge and commitment make a difference in everything from healthcare to culture, environment, and sustainability. Become part of a team where everyone is needed. Together for a growing Västernorrland.

The region has worked for many years to create conditions that contribute to healthy and well-being employees. Your well-being and satisfaction are important to us. One of our many benefits is that we offer 5,000 SEK per year in fitness subsidies. We apply individual salary setting according to the current collective agreement. Read more about Region Västernorrland, our benefits, and what it is like to work with us: Region Västernorrland - Working at Region Västernorrland (https://www.rvn.se).

Within Region Västernorrland, a number of positions are classified for security, and security clearance may therefore be required. We have made our choice of recruitment agency and therefore decline contact with advertising salespeople or other sellers of recruitment services.

Selection and interviews are conducted continuously. We warmly welcome your application!