Vacant job

We are specialists in staffing and consulting services within IT and technology – from promising talents and consultants with broad competence to experienced specialists with deep expertise.

For you as a candidate, we are a secure partner offering exciting assignments, personal development, and close contact with our advisors. We ensure you get the right assignment for your skills and ambitions – always with the human element at the center.

For our clients, this means we are a reliable provider that can quickly match the right competence with the right needs. In addition to our strong internal consulting organization, we also have an extended partner network, which allows us to offer even greater flexibility and breadth in delivery.

Collaboration and quality characterize everything we do, and our core values are summarized in our promise: Empowering the Nordics through people.

Eccera has 300 employees and offices in Stockholm, Gothenburg, Malmö, and Linköping. We are a member of Almega Kompetensföretagen and follow their collective agreement with Unionen.

Do you want to work in a role where service, problem-solving, and close collaboration with the business are in focus? We are now looking for an engaged and solution-oriented Service Specialist who thrives in a customer-facing environment and wants to contribute to creating a first-class service experience. Here you will have the opportunity to work in a smaller team where initiative, collaboration, and curiosity are highly valued.

This is a 50% position based on-site at our client in Jönköping.

As a consultant at Eccera, you get a secure employment and accumulate valuable work experience through assignments at our clients. Your consulting manager supports your development as you continuously gain new experiences and knowledge. An excellent opportunity to build your career.

Your responsibilities

In the role of Service Specialist, you will work closely with the business and serve as the first point of contact for support-related questions. You are responsible for providing professional and high-quality service and contributing to the development and improvement of internal working methods and processes.

Examples of tasks:

• Handle incoming inquiries and support cases
• Provide user support and deliver a high service experience
• Work proactively with the improvement of service and internal processes
• Collaborate with different teams to find effective solutions
• Work according to established working methods and processes within IT support

Your profile

We are looking for you who are service-oriented, communicative, and self-starting. You thrive in a role where you can combine technical interest with daily contact with users and the business. You have the ability to build good relationships and enjoy finding creative solutions to problems.

You are also curious, responsible, and have an easy time collaborating across team boundaries.

Requirements

• Experience with IT first-line support or other service-oriented work
• At least 2–3 years of experience from service or customer-facing roles
• Good communication skills in Swedish and English, both oral and written
• Experience with case management systems, such as ServiceNow
• Experience working according to ITIL methodology
• Ability to work independently and take initiative

Merits

• Experience working close to the business in smaller teams
• Experience with improvement work within support and service
• Ability to work solution-oriented and think creatively

We place great emphasis on your personal qualities.

What we offer

At Eccera, you get the tools you need to reach your goals. We offer all our consultants qualified training and certifications in the latest technology. We value that our employees continuously continue to develop. Therefore, we offer you the opportunity to create an individual training plan, where we cover both study materials and the certifications themselves. During your development, we will match your competence to the right assignment as you advance.