Vacant job

Become a key player at a global leader in medical technology where your IT expertise contributes to safer care through innovative dispensing solutions and strong Nordic collaboration.

About the role

TouchPoint Medical's goal is to collaborate with healthcare providers and medical technology companies to create smart and sustainable solutions within healthcare. We always put the customer first and strive to make work in healthcare smoother and safer – whether it concerns handling medical technology, information, or medication.

We are now looking to expand our team with an IT Technician. In this role, you have overall responsibility for technical support and operation of advanced medical technology systems in the Nordic region. You work in a close-knit team focusing on software support, combined with practical hardware management on-site at the customer to ensure the highest possible functionality. By your side, you have a technician for the Swedish organization, as well as a few colleagues at TouchPoint Medical's office in Asker, Norway.

What we offer

• Become part of a cohesive team where everyone contributes to the development of innovative healthcare solutions through the collaboration of medical technology and healthcare providers.
• Be involved in and promote a corporate culture that grows and is shaped around core values; Integrity, Passion, Openness, Growth, Diversity, Engagement, and Results – the foundation and what permeates the entire operation.
• A workplace with high ceilings and the opportunity to influence.
• Close collaboration between colleagues, annual kick-offs, summer and Christmas parties.
• A market-competitive salary, occupational pension, private health insurance, and the possibility of a company car.

Responsibilities

• Handle 1st, 2nd, and 3rd line support via phone and other communication channels.
• Responsible for server operations, system upgrades, and software logs.
• Install and configure our own-developed software (Intellimed and medLogic).
• Perform technical service and maintenance on medical technology products on-site at the customer.
• Drive and participate in IT projects to optimize customers' solutions.
• Provide technical support during bidding processes and product presentations.
• Administer spare parts and consumables for customers.

We are looking for you who

• Have several years of experience in broad IT support across multiple levels (1st, 2nd, 3rd line).
• Have good knowledge of Microsoft's ecosystem (MS 365, Azure, and similar systems).
• Have experience with relational databases (e.g., MS SQL Server).
• Have experience with server operations, networking, and system maintenance.
• Are accustomed to nurturing and developing customer relationships and being business-close when supporting customers.
• Have very good skills in Swedish and English, both spoken and written.
• Have a valid driver's license (Category B) for travel in the role.
• Have good communication skills.
• Are able to work independently and structured remotely.

It is an advantage if you have:

• Knowledge of Azure and Salesforce.
• Experience with hardware support and hands-on technical service.
• Knowledge of Norwegian or Finnish.
• Previous experience from medical technology or the healthcare sector.

To succeed in the role, you have the following personal qualities:

• Helpful
• Organized
• Responsible
• Energetic
• Intellectually curious

Our recruitment process

This recruitment process is handled by Academic Work, and TouchPoint Medical's request is that all questions regarding the role are sent to Academic Work.

We apply rolling selection and will take down the ad when enough candidates have reached the final stage of the recruitment process. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the role and to promote equality, diversity, and a fair recruitment process.