Vacant job

Do you want to work in a technical and business-oriented role where you make a difference every day? We are looking for an IT Technician who wants to combine second-line support with responsibility for incident management. With us, you will have a varied role in a modern IT environment where stability, service, and development are in focus.

You will become part of a competent team that collaborates, shares knowledge, and develops our services and working methods to create the greatest possible benefit for the business. We warmly welcome your application!

The role of IT Technician and Support with us

As an IT Technician with us, you work with qualified IT support in a business-critical IT environment. As a technician within second-line support, you are responsible for handling incidents and problems escalated from first-line support. An important part of the job is troubleshooting and resolving more complex cases, as well as analyzing underlying causes to find long-term sustainable solutions. You contribute to streamlining working methods through automation and development of solutions that simplify everyday life for both users and colleagues.

Incident Manager

As part of your duties, the role of Incident Manager (IM) is also included. The role is activated during major service disruptions or incidents with significant business impact. As an Incident Manager, you are responsible for leading, coordinating, and driving incident management until the affected services are restored and normal operations have resumed.

In this role, you act as a central coordinating function responsible for ensuring that the right resources, competencies, and decision-makers are involved at the right time. The goal is to limit the scope of the disruption, minimize the impact on the business, and create an efficient and structured handling of the incident.

The role of Incident Manager is staffed through a rotating schedule together with other Incident Managers within the Digital Center.

Your responsibilities

• Handle and resolve support cases via case management systems, phone, and on-site
• Work with troubleshooting, analysis, and problem-solving regarding clients, accounts, permissions, and peripheral equipment
• Coordinate and lead the handling of incidents and service disruptions to minimize impact on the business
• Collaborate with other IT functions, technical specialists, and suppliers for more complex cases and incidents
• Contribute to the development and streamlining of working methods, processes, and routines
• Document solutions, identify recurring problems, and contribute to improvements that strengthen quality and user experience
• Work with installation, configuration, and administration of client environments, user accounts, and central client management

Your profile

You are analytical, solution-oriented, and enjoy troubleshooting, analyzing, and finding sustainable solutions to technical problems. You work independently, take responsibility, and collaborate well with others. You are interested in incident management, coordination, and improvement work. You have the ability to identify areas for improvement and turn ideas into concrete solutions that create value for the business. The role involves many contact points, which requires you to be communicative and have a professional demeanor. You keep your cool even in complex or time-pressured situations and feel confident handling incidents and service disruptions. You express yourself well in Swedish, both verbally and in writing, as this is required in daily work. Great importance will be placed on personal suitability.

We are looking for someone who has:

• Relevant experience in technical IT support, preferably in a larger organization
• Technical high school education or equivalent
• Good knowledge of Windows clients and Microsoft 365
• Good knowledge of Active Directory and user administration
• Experience working with client, printer, and peripheral equipment support
• Experience working in case management systems
• Driver's license category B
• Microsoft certification, e.g., AZ-900 or MS-900
• Experience with scripting and automation
• Experience working according to ITIL or similar process frameworks

Our offer and other information

We offer a permanent full-time position with a start date as agreed.

If you want to know more about what it is like to work with us, you are welcome to contact us or read more on our website here: Working with us | Kungsbacka Municipality (#)

Background checks may be conducted before employment.

Interested?

Great! We warmly welcome your application by June 11th. Selection and interviews are conducted on an ongoing basis.

In your application, you should only attach your CV, and together with it, you will answer a number of questions that will become part of our selection assessment.

In connection with the recruitment process, Kungsbacka Municipality has carefully considered recruitment channels and marketing. We therefore expressly decline contact with media salespeople, recruitment sites, or similar.