Vacant job

About Us

Citizen Service is located in the entrance of the municipal building and offers a unified public service under one roof. As a Civic Guide, you are a vital link between residents and the municipality. You meet people in various life situations and guide them correctly with their inquiries, whether they concern contact with authorities, public information, or municipal services. We provide citizens, visitors, and business owners with service that is fast, consistent, and of high quality.

The position is located within the Communications and Development Department, where you, together with colleagues, work to strengthen service, reception, and accessibility throughout the municipality. You will become a central part of our work to develop Citizen Service and create a municipality where it is easy to get help.

Your Role

The daily work at Citizen Service involves receiving visitors and answering phone calls, as well as handling incoming questions and feedback via digital systems and email. You provide answers directly or guide inquiries to the correct authority. Citizen Service also provides internal service to the municipality's various operations.

As a Civic Guide, it is important to maintain a good and constructive dialogue with the various departments to develop the service for citizens. Together, we make a difference for those we serve. As an employee of Citizen Service, you are a generalist with good general knowledge and a solid understanding of how a municipality functions.

Citizen Service also serves as the issuing office for SITHS cards (service IDs) and collaborates with other public operations and authorities in various matters.

Who Are You?

You are positive, proactive, and express yourself well both verbally and in writing. You enjoy working with people and service, focusing heavily on meeting the needs of visitors. It is important that you have the desire to help others, are attentive and open, and can adapt your working methods and communication. Collaboration among colleagues is very important.

You are secure and stable and have the ability to handle stressful situations. We place great emphasis on personal suitability and your ability to collaborate with others. We are looking for you who have experience working in public operations with a focus on service and information.

It is an advantage if you have been involved in setting up, or otherwise have experience from, a contact center. You also have good IT skills and are accustomed to working in multiple systems simultaneously, using modern technology to search for and utilize information.

Qualifications:

• Post-secondary education with work experience in customer service/customer contact that the employer deems relevant for the position.
• Fluency in speaking and writing Swedish and English. Other languages are an advantage.
• As an employee of Lilla Edet Municipality, you have good digital competence and use digital tools in a secure and flexible manner in your daily life.

Upon employment, you must be able to present a valid ID document.

What We Offer

With us, you will have a varied and meaningful job where you make a difference for residents, visitors, and business owners every day. You will become part of an engaged team working together to create good service, accessibility, and professional reception.

We offer a workplace with an open and supportive work climate where collaboration, knowledge sharing, and development are in focus. You will have the opportunity to contribute to the development of Citizen Service and help strengthen the municipality's service to its residents.

As an employee of Lilla Edet Municipality, you also have access to our benefits, such as a fitness allowance, opportunities for competence development, and other health-promoting initiatives. We value a sustainable working life and work to create good conditions for a balance between work and private life.

As part of the recruitment process, interviews are scheduled to be held on August 21, 2026. We would appreciate it if you noted this date should you be selected for an interview.

We look forward to receiving your application!

About Lilla Edet Municipality

Lilla Edet Municipality is one of the municipalities in the Gothenburg region, favorably located along the Göta River with proximity to Gothenburg, Trollhättan, and Uddevalla. The good communications give us the opportunity to continue growing and developing.

We are proud of our approximately 1,500 employees who work daily to create the best possible conditions for our more than 14,500 residents, our businesses, and all who visit us. Here, we are close to one another, and thanks to our size, you have good opportunities to influence and develop our operations.

Here you also enjoy a beautiful river environment, rich nature, and exciting traces of unique history. In Lilla Edet Municipality, we constantly work for increased quality of life and joy in everyday life, both for our residents and for you who choose to work with us.

Welcome to the pearl of the Göta River valley - we do it together!