Vacant job

Are you ready to shape the future of hearing care? Together with our skilled leaders, we can offer you personal development with a promise of an individual development plan that you will help drive. If you enjoy working in a professional and informal environment, read on below.

AudioNova is looking for a Front Office who is interested in working with customer reception in our store in Eslöv, alongside the current Front Office team. The role is of great importance to the reception, making it a significant position to take on. Do you want to be part of our success and well-being?

About the role

The position is a part-time temporary employment (50%) with working hours Monday to Friday from 12:30 PM to 4:30 PM.

The role of Front Office at AudioNova is a delightful mix of being the face of the company and delivering exceptional service to customers in our store, combined with administrative tasks. Therefore, it is important that you are service-oriented and can quickly switch between back office tasks and assisting our customers at the counter. The work requires a strong sense of teamwork with the customer in focus.

Work is always conducted in line with applicable goals and regulations, as well as in accordance with Sonova's values WeCare, WeDriveInnovation, WeStriveForExcellence, WeTakeAccountability, WeBuildTheBestTeam.

Examples of tasks:

• Customer reception
• Phone switchboard
• Bookings
• Invoicing
• Receipts and cash handling
• Troubleshooting and basic servicing of hearing aids and assistive devices

About you

We are looking for someone with a strong sense of teamwork who can deliver good customer service. You have good communication skills and find it easy to build good relationships. Since we are part of a global corporation, we expect you to be proficient in both Swedish and English, both spoken and written.

To succeed in this role, we see that you have experience in customer service, administration, and switchboard operations, as well as a high sense of service. It is also important to be able to prioritize and work towards both personal and collective goals.

Furthermore, you are expected to independently prioritize and structure tasks while being a good team colleague with flexibility required both in your role and as a person.

We place great importance on personal suitability.

Why work with us?

• Secure and flexible employment. With collective agreements and other benefits such as market-based salaries, contractual pension & insurance, good vacation terms, EAP, generous wellness allowance (currently 4000 SEK/year), benefits portal via Benifex, we offer flexible working conditions.
• Social benefit. For a life without limitations. In all its operations, Sonova works towards a vision of a world where everyone can experience the joy of hearing and thus live a life without limitations.
• Care. We have a genuine care for each other, our colleagues, and customers.
• Focus. We have clear goals we work towards, with much freedom in our roles.
• Balance. We strive for a reasonable workload and to help you balance your life puzzle.
• Personal development. We offer all our employees a development plan and further education with support from LinkedIn Learning.
• Strong employee engagement. We provide everyone the opportunity to influence and have their voice heard in our annual employee survey, which we follow up with joint actions.
• Culture. We strive to meet every year in both small and large social settings locally and regionally.

We work purposefully with issues related to diversity and equality and would like to see this as a driving force for you as well. Sonova aims to leverage the qualities that a balanced gender distribution and ethnic and cultural diversity bring to the organization.

About us

Sonova Audiological Care Sweden AB operates the hearing chain AudioNova, which has achieved a market-leading position in the private hearing aid market with 24 clinics in the country in recent years.

AudioNova became part of Sonova in 2016 - a leading manufacturer of hearing aids and a market leader in wireless communication systems for audiology.

Sonova's subsidiary Sonova Audiological Care has a global presence with more than 3,500 hearing centers around the world. AudioNova offers hearing rehabilitation, custom ear protection, fitting hearing aids, and technical aids in our clinics. With us, you can also receive professional service for your hearing aids and accessories. We strive for everyone to have good hearing because we believe that good hearing creates the best connection between people.

In Sweden, our goal is to be the most popular hearing clinics among the Swedish people. Our rehabilitative efforts according to the Health and Medical Services Act aim to provide, restore, and create conditions for living an independent life with good quality of life and effective communication for customers with hearing loss.

Application and information

If you see a potential match with your profile based on the above, hurry to apply for the position by:

Clicking the “Apply now” button and filling out the form, as well as attaching your CV and a cover letter. In this recruitment, we work with ongoing selection, so welcome with your application directly! Start date according to agreement.

If you have questions about the position, contact Regional Sales Manager Thomas Ljungdahl via [email protected].

NOTE: Applications are not accepted via email.

Good luck and warmly welcome with your application!