Global Support Engineer

Are you a service-oriented problem solver with a technical interest looking to work in an international environment? Our client is now seeking a Global Support Engineer with knowledge of Swedish and Norwegian to strengthen their global support team. This is an exciting assignment starting immediately, with good opportunities for extension and over-recruitment!

ABOUT THE POSITION

Our client is an international, growing tech company with a global presence and offices in several countries. They are leaders in providing innovative solutions for digital pricing and in-store communication to the retail sector worldwide. Their offering is based on an exciting combination of in-house developed hardware, software, and SaaS solutions, giving you a unique insight into complex and forward-looking technology.

As a Global Support Engineer at Pricer, you will be an important part of a global support team, which is the first point of contact for resolving technical issues and ensuring a first-class customer experience. Your focus will initially be on handling cases from Norwegian and Swedish customers.

Since the client's needs are urgent, we are looking for someone who can start the assignment immediately. We will begin processing applications and reaching out to candidates who meet the requirements in week 50. Interviews will take place continuously throughout December.

You will be offered

The opportunity to be part of a fast-growing company with innovative technology.
Good development opportunities in an international environment.
The possibility to work from home two days a week.

RESPONSIBILITIES

Job Duties

The role of Global Support Engineer means you are the face of the company and ensure that customers' technical challenges are resolved quickly and professionally.

Your main responsibilities include:

Handling incoming tickets via phone and email in Swedish and Norwegian.
Troubleshooting technical issues related to infrastructure, networks, Linux, Windows, and incorrect pricing.
Writing technical documentation.

WE ARE LOOKING FOR YOU WHO

Have experience in support work (customer support/IT support).
Are service-oriented with problem-solving skills.
Have advanced knowledge of Swedish and English.
Have good knowledge of Norwegian, Swedish, and English.

It is a merit if you have:

Experience from a service desk or customer support.
Good technical understanding and interest.
Good communication skills and a sense of service.
An outgoing and proactive personality.

You are a helpful person with a strong service mindset driven by solving problems and delivering high-quality support. Your social skills allow you to communicate professionally with customers from different cultures and internally with colleagues. Furthermore, you are responsible and take ownership of your cases until they are resolved. Finally, you are intellectually curious and have a desire to continuously learn about products and technical solutions.

Our Recruitment Process

This recruitment process is managed by Academic Work, and our client's request is that all questions regarding the position are sent to Academic Work.

We apply rolling selection and will take down the ad when enough candidates have reached the final stages of the recruitment process. When applying, a CV is requested. A cover letter is not used as a selection method and therefore does not need to be attached. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.