Vacant job

Onsite Technician for a Client in the Media Industry

We are looking for an onsite technician for our client in the media industry. Here you will have a varied role where you both support users and work practically with the local IT environment at several offices in the region.

About the Role

As an onsite technician, you will be responsible for managing and resolving incoming IT issues both on-site and via phone. You will have daily contact with employees and be part of scheduled phone support shifts on certain days. The role also includes deliveries, participation in projects, and handling local IT issues for approximately 17 offices in the region.

The position is based in Örebro, and travel to other locations in the region is required. In the long term, shift work and on-call duties may occur, so we hope you are open to that.

Responsibilities

• Manage and resolve incoming IT issues on-site and via phone
• Work in a ticketing system and document actions taken
• Scheduled phone support according to a timetable
• Support users in Windows, MacOS, and Chromebook environments
• Installation, configuration, and replacement of computers and other equipment
• Set up workstations, monitors, and basic cabling
• Handle deliveries and local IT issues at several offices in the region
• Participate in projects, such as rollouts, workplace relocations, and local IT changes
• Collaborate with technicians and contribute to a stable and service-oriented teamwork

Who Are You?

To thrive in this role, you are passionate about IT and self-driven. You have a genuine interest in technology and a drive in your interactions with people, with an ability to build connections and provide professional service. The role involves daily contact with users, and curiosity and a willingness to learn new things are crucial for continuing to develop and contribute to the team.

Qualifications

• Good communication skills
• Used to working independently
• Experience in IT support
• Experience with Windows 11, MacOS, and Chromebook
• Basic networking knowledge
• AD administration
• Ability to document issues and follow processes
• Driver's license (B)

Meritorious:

• Experience with onsite work

Other

• Location: Örebro
• Scope: consultancy assignment with a good opportunity for employment with the client
• Start: immediately, considering notice period
• Travel is required

Application

Our Talent Acquisition team would like you to have good references and a well-prepared CV where you specify previous knowledge and/or education in the field. Please express your interest as soon as possible as we are interviewing continuously.

We welcome all applicants with diverse backgrounds, experiences, and perspectives, as we know that diversity strengthens creativity and efficiency in our work.