Vacant job

Amido offers solutions for smart access to property owners, housing companies, public sector, and businesses in Sweden and the Nordic region. The company was founded in 2008, has a turnover of approximately 40 million SEK, employs 35 people, and is headquartered in Gothenburg. Amido AB is listed on the Spotlight Stock Market (Ticker: AMIDO). www.amido.se (http://www.amido.se/)

Customer Support at Amido, Gothenburg

About the role
Do you want to help shape the future of property technology? At Amido, you have the chance to work in a fast-growing PropTech company with the market's leading platform for access and authorization management. As part of our Customer Success team in Gothenburg, you will be a key person in providing our customers with safe, simple, and effective support.

The role is suitable for you who are technically curious, solution-oriented, and enjoy working closely with customers. You will be an important part of our delivery and support team – with the goal of making every customer experience as good as possible.

Responsibilities:

• Receive and manage support cases via phone and service desk
• Register and begin troubleshooting technical issues
• Help customers get started with our systems
• Work proactively with customer satisfaction and technical guidance
• Collaborate with development teams and delivery projects
• Contribute to documentation and process improvements

Who you are
To succeed in this role, we believe you are communicative, pedagogical, and analytical. You enjoy problem-solving, are structured, and have a natural sense of service – both internally and externally. You are comfortable in both Swedish and English, in both spoken and written form.

We are looking for someone who:

• Has a high school or post-secondary education, or equivalent experience
• Has an interest in technology, digital platforms, and customer service
• Wants to develop in a role that combines technology and customer contact
• Has good collaboration skills and enjoys working in a team
• It is an advantage if you have experience with:
• Case management systems
• Application support (as a superuser or admin)
• Microsoft SQL, networks, or Windows Server
• Access systems such as Aptus, RCO, or similar

This is an entry-level position suitable for you who have recently started your career. We place great emphasis on your willingness to learn and develop with us.

What we offer you
You will be part of an engaged and technology-driven company with high competence and ambition. We believe in internal development and see it as natural for our employees to grow into new roles. At Amido, there is an inclusive culture, a good atmosphere, and lots of laughter – and of course, a well-thought-out onboarding with a mentoring program.

The position is full-time based in Gothenburg. Amido offers smart, cloud-based solutions that streamline and secure access to properties – something that makes a real difference for both property owners and community actors.

Application
Welcome with your application! Selection is ongoing. If you have questions, please contact recruitment consultant Helene Hagman, 070-820 47 04, [email protected] (mailto:[email protected]), LinkedIn (https://linkedin.com/in/helenehagman).

At Jerrie, we work with a fair selection process linked to a requirement profile. We do not use AI in screening and selection – all applications are read by a human. Read about Jerrie's recruitment process here: [https://jerrie.se/rekryteringsprocess (https://jerrie.se/rekryteringsprocess)]