Systems Specialist PIM

Lund University was founded in 1666 and is consistently ranked as one of the world's leading universities. It has approximately 47,000 students and more than 8,800 employees in Lund, Helsingborg, and Malmö. We unite in our pursuit to understand, explain, and improve our world and the conditions of people.

Lund University welcomes applicants from diverse backgrounds and experiences. Gender equality, equal opportunities, and diversity are fundamental principles for all parts of our operations.

About the Communication Section

The Communication Section, one of the ten sections of the University Administration, works to increase the university's visibility, attractiveness, and communicative ability. The section underwent a new organization on April 1 this year and consists of the departments of Research and External Communication, Internal Communication and Management Support, Student Communication and Marketing, as well as Web and Brand. The section has about 60 employees.

To meet a changing environment, Lund University needs to act faster and find new ways of working. Therefore, a quick-footed and professional communication function is needed to support the university's core activities: education, research, and collaboration. The last few years have also been characterized by strong development and expansion in digital services and communication. The Web and Brand department has thus received several new assignments with particular regard to user experiences and profiling. There is therefore an increased need for expertise that actively works with the development and follow-up of information flows as well as integrations and user experience. The position of Systems Specialist PIM is one way to meet this need.

We Offer

Lund University is a government authority, which means you receive special benefits, generous vacation, and a favorable occupational pension. We also have a flexible working hours agreement that creates good conditions for a balance between work and leisure.

Read more on the university's website about being employed with us Work with us (https://www.lu.se/jobba-hos-oss)

Responsibilities and Areas of Responsibility

In this role, you are responsible for ensuring that Lund University's new Product Information Management (PIM) system, Akaneo, supports the needs of the operations and users. As Systems Specialist PIM, you own the data model in the system and act as an internal expert for functionality and admin interface, as well as holding the role of Super Admin.

You collaborate with the product owner for the Unified Educational Web, ESU, regarding priorities and requirements for how the system should be further developed. In this work, you have close contact with the university's external supplier of the PIM system.

As a PIM specialist, you also actively work on the development of the user interface and data model in the PIM system. This may involve developing attributes, lead texts, content division, and solutions for specific needs together with PIM consultants, product owners, and system administrators. You also lead tests and evaluations to ensure a good user experience and accessible web content. Additionally, you develop communication plans and communicate major and minor changes in the system in collaboration with product owners and system administrators. You will also function as an assistant management leader in the management object to which the role belongs.

You are responsible for maintaining and updating tool support and guides for publishing in PIM, as well as ensuring that relevant training is available and continuously developed for the system's users. You are also responsible for continuously updating the documentation of how the data model in PIM is set up, as well as for guides/manuals needed for super admin and support.

You serve as second and third line support to users in PIM and actively work on developing processes for user support related to PIM and web views in Drupal. You ensure uniform working methods and routines within user support. Furthermore, you follow up on the quality and response times of incoming cases to optimize and streamline user support. You produce visual materials and communication packages for user support, hold web workshops, and develop training for new functionality in PIM. Together with others in user support, you participate in meetings to sort, prioritize, and resolve incoming cases, and you are also involved in strategic meetings with web management.

Qualifications

To succeed in this role, you need to be a skilled communicator. You are driven by a desire to create the best conditions for building usable websites. You need to have experience working with web publishing tools, and it is an advantage if you have worked with Drupal. It is a significant advantage if you can write easily understandable texts about how to use technical systems.

You also need to be attentive, have a good ability to see both the big picture and details, and enjoy helping people.

Requirements for Employment:

• You have: a university degree in communication, digital strategy, or equivalent
• experience with digital tools, especially PIM and Drupal, both as a super user and in supporting users in system usage
• experience working in higher education, university, or another government authority
• experience leading meetings, working groups, and/or projects
• very good ability to express yourself in speech and writing, both in Swedish and English

Meritorious for Employment:

It is meritorious if you have experience in the following:

• developing decision support and conducting investigations related to systems or business development
• requirements analysis and specification for digital systems or applications
• working with web analytics, search optimization, UX, and/or target group analysis
• conducting training and providing advice to web publishers
• user analysis and usability testing
• system integrations

Other

The employment is permanent with a scope of 100% with a start date of 2026-02-01 or by agreement. Interviews will be conducted on an ongoing basis. We apply a 6-month probationary period.

The Communication Section, one of the ten sections of the University Administration, works to increase the university's visibility, attractiveness, and communicative ability. The section consists of the departments of Research and External Communication, Internal Communication and Management Support, Student Communication and Marketing, as well as Brand and Digital Platforms. The section has about 60 employees.

We kindly decline all contacts from advertising sellers, recruitment, and staffing companies due to government procurement regulations.