Job Advertisement: Travel Booker at the Swedish Prison and Probation Service

The Swedish Prison and Probation Service is growing – we are building new facilities, renovating, and expanding, and we are now looking for more employees. Our most important goal is to reduce recidivism – to break the vicious cycle. If we succeed, society will be safer and more secure for everyone. We are the authority responsible for prisons, probation, detention centers, and client transport.

The Service Center (KSC) supports the authority in personnel and economic administrative services, support functions, booking of business trips and conferences, as well as the authority's switchboard function. The goal of KSC is to reduce administration for managers and client-facing staff through a mix of centralization and increased support.

The positions are located within the customer center section. The section's responsibilities include travel booking, switchboard, office services, reception, and administrative support.

JOB RESPONSIBILITIES

The travel booking involves planning and booking travel and hotels for the employees and clients of the Swedish Prison and Probation Service, as well as booking conferences. We book travel through various web-based booking systems, and the role includes close contact with our contracted suppliers. We work in teams to ensure high quality and actively work to develop our staff and services.

QUALIFICATIONS

We are looking for someone who has the interest, willingness, and ability to help others and enjoys working in a team. You communicate clearly and ensure that messages are conveyed effectively. In stressful situations, you remain calm, stable, and controlled. You see the bigger picture and consider the broader perspective.

It is important for us that you share the fundamental values of the Swedish Prison and Probation Service regarding a humane view of people, respect for the individual, and belief in the ability of individuals to develop. You are also aware of and understand how background, culture, and group affiliation affect yourself and others. Furthermore, you are expected to contribute to ensuring that everyone is treated equally through your approach. We place great emphasis on personal suitability.

We are looking for someone who has:

• Completed upper secondary education in the form of a diploma or secondary school certificate
• Experience in service work
• Experience in travel and/or conference booking
• Experience in service via telephone
• Good knowledge of the Office suite
• Ability to express yourself well in spoken and written Swedish

It is advantageous if you have:

• Experience from a travel agency, hotel, or other booking service
• Experience working in case management systems
• Experience working in a government agency
• Experience with the following systems: Trio Agent, Cytric, or other travel-related web booking systems

OTHER

To be considered for employment within the Swedish Prison and Probation Service, you must meet high standards regarding suitability, judgment, security, and confidentiality awareness, and comply with applicable laws. This means that you uphold democratic values and the governmental values that apply to the operations of the Swedish Prison and Probation Service. Some positions are classified in security categories, and a security review with background checks will be conducted before a hiring decision is made. For certain security-classified positions, Swedish citizenship is required. The Swedish Prison and Probation Service welcomes applicants from diverse backgrounds and experiences. Read more about the security review at: the security review (https://www.kriminalvarden.se/jobba-hos-oss/rekryteringsprocessen/sakerhetsprovning-vid-rekrytering/).

The position may involve military placement within the Swedish Prison and Probation Service. Read more about military placement at: military placement (https://www.kriminalvarden.se/jobba-hos-oss/rekryteringsprocessen/krigsplacering/).

The Swedish Prison and Probation Service strives for a balanced gender distribution and increased diversity.

To submit your application, click on the application link in the advertisement. Questions about how to apply and submit your CV should be directed to Visma Recruit. Questions about specific jobs will be answered by the contact person indicated in the advertisement.

We kindly but firmly decline direct contact with staffing and recruitment companies as well as sellers of recruitment advertisements. The Swedish Prison and Probation Service has contracted agreements.