Vacant job

Qasa is expanding to Norway and is now looking for a Marketplace Success Agent who wants to take a significant role in establishing their Norwegian support – based at Qasa's office in Stockholm.

Qasa is an innovative platform that is renewing the housing market by creating a smooth and secure experience for both landlords and tenants. At Qasa, every employee is an important part of the journey, and they offer a stimulating and developing environment where teams together build the future.

Do you want to be part of the start of their Norwegian operations and take the next step in your career? Submit your application today!

About the role: As the first employee in the Norwegian team, you will be a key person. You will work in a broad role as a support employee and be responsible for: 

• Providing support to users via phone, email, and chat.
• Working with a wide variety of issues, from ad-related problems to questions about payments, invoicing, and collections.
• Assisting users with questions related to rental laws and other regulations – an exciting chance to learn new areas.
• Having a central role in the user journey that can span several years.
• You will also have great opportunities to grow in the role over time.

We are looking for someone who: 

• Is fluent in spoken and written Swedish and has a good understanding of the Norwegian language
• Is comfortable handling customer support through multiple channels (phone, email, and chat)
• Has an interest in laws and regulations, and is curious about learning about rental laws and related issues. 
• Is self-driven and enjoys creating structure in new contexts.
• Has the ability to think both strategically and customer-oriented, with a focus on delivering a first-class user experience
• Is proactive and good with people
• Has previous experience in service-oriented roles. Meritorious in a support role with elements of upselling. 

Why this is a unique opportunity: You will have the chance to be part of a launch from the beginning and will be able to influence how Qasa's Norwegian operations develop. For the right person, there are great opportunities to grow with the role and take on greater responsibilities. 

This is a direct employment with Qasa and you will be based at their headquarters on Folkungagatan in Stockholm. You will work Monday to Friday, classic office hours.