Vacant job

Do you want to work in customer service and enjoy helping others? Are you also attracted to developing in a field where you make a real difference every day? Concentrix in Kalmar is looking for someone who loves service, wants to learn new things, and make a difference in every call.

About the position

This is a direct recruitment, which means you will be employed directly by Concentrix, but the recruitment process is managed by Bravura.

About the company

Concentrix is a global company that helps well-known brands create fantastic customer experiences. They work with everything from customer service to technical support – and have a strong focus on building strong teams with engaged employees. They are now looking for more people to join their team in Kalmar, where you will represent a well-known brand and assist customers in their daily lives.

Job responsibilities - what you will do

As a customer service representative, you are the first point of contact for individuals reaching out with questions about invoices, subscriptions, broadband, TV, and streaming services. Your task is to listen, understand, and find the right solution for each customer.

You will receive a thorough introduction and quickly get into the job with support from both the team and your immediate manager. In this workplace, people help each other, share tips – and have fun at work!

Do you want to take on more responsibility in the future? There are good opportunities for growth.  Many of Concentrix's leaders started their journey in customer service – 8 out of 10 have moved up internally.

Examples of job tasks:

• Answer incoming calls from customers
• Assist with questions about invoices, technical support, subscriptions, and services
• Suggest solutions that fit the customer's needs

You will work according to a rotating schedule: weekdays from 08:00 to 19:00, weekends from 10:00 to 19:00.

Education, experience, and personal qualities

We believe you have 

• Experience from service-oriented professions
• Fluent in Swedish in both spoken and written form

To thrive in the role, you are service-oriented and enjoy supporting and helping others in your work. You are self-driven and have an easy time pushing your work forward with high quality. Since the role involves exclusively both internal and external contact, you are social and have good communication skills.

As a person, you are...

• Service-oriented – you enjoy helping others
• Independent – you take responsibility for your work and maintain high quality
• Communicative – you find it easy to talk to people and explain things simply

Other information

Start: May 26  Location: Kalmar  Salary: Base salary and commission 

How it works

As part of the recruitment process, background checks are conducted. We work competency-based to ensure a fair and unbiased process. We apply rolling selection, so don't wait too long to apply!

If you have questions, feel free to contact our support:

[email protected]

010-171 47 10 (please specify which position it concerns)

Welcome with your application!

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